All Customers and Planners who wish to return RIMAN, INC. products to RIMAN, INC. for any reason must log in to their RIMAN, INC. account and complete a Return Authorization Form (RA) for those items they wish to return. Only items for which a refund is available per the Return Policy outlined below should be returned to RIMAN, INC. Items returned for which no refund is available will be discarded, and no refund will be issued. For information on how return adjustments may affect Qualifications, Incentives, Commission and rewards, refer to the Compensation Plan. 
RIMAN, INC. regularly audits return behaviors and reserves the right to review and terminate any Planner Agreement for excessive or improper return activity. 
  
Returns of Defective or Damaged Products 
For any items that were defective at the time that RIMAN, INC. delivered them to the carrier, RIMAN, INC. will, at the option of the Beauty Planner or Customer: (1) replace and ship replacements for the defective items to the Beauty Planner or Customer at no additional charge if replacements are available or (2) refund the amount paid for the items by crediting 100% of the purchase price, sales tax, and shipping charges to the credit/debit card used to make the purchase. RIMAN, INC. reserves the right to arrange a product pick up for defective products or for those RIMAN, INC. wishes to examine at no charge to the purchaser, at its discretion. The determination of whether the product was defective at the time of shipment shall be made by RIMAN, INC. in its sole discretion. 
  
Returns Under the Customer Satisfaction Guarantee 
(1) If for any reason a Customer is not completely satisfied with any RIMAN, INC. product they purchased individually (not in a kit or promotional bundle)*, they may return the product within thirty (30) days from the date of order for a refund of the amount paid for the product and shipping charges. Return shipping charges are the responsibility of the Customer. Return shipping charges may be refunded upon review of return reason, but this is not guaranteed. Refunds will be returned to the credit/debit card used for purchase. 

(2) If for any reason New Planners (defined as Planners who are in their first 30 days of business) are not satisfied with any RIMAN, INC. product they purchased individually (not in a kit or promotional bundle), they may return the product within thirty (30) days from the date of order for a refund of the amount paid for the product and shipping charges. Return shipping charges are the responsibility of the Planner. Return shipping charges may be refunded upon review of return reason, but this is not guaranteed. Refunds will be returned to the credit/debit card used for purchase. 

(3) After their first 30 days as a Planner, Planners may only return opened products that were purchased individually (not within a kit or promotional bundle) and that they are not completely satisfied with if it is the first time they have purchased the product. If they meet this requirement, they may return the product within thirty (30) days from the date of order for a refund of the amount paid for the product and original shipping charges. Return shipping charges are the responsibility of the Planner. Return shipping charges may be refunded upon review of return reason, but this is not guaranteed. Refunds will be returned to the credit/debit card used for purchase.  

(4) For all other Planner returns of non-first time purchased products, the product must be unopened, and the return must be processed (60) days from the date of order for a refund of the amount paid for the product, minus a 10% restocking fee (excluding shipping charges). Shipping charges may be refunded upon review of return reason, but this is not guaranteed. Refunds will be returned to the credit/debit card used for purchase. 

*Partial returns for kits and promotional bundles are not allowed. Merchandise must be returned as a full set for a refund.  
  
Resale between a Beauty Planner and a Customer 
In the event of a product resale conducted directly between a Beauty Planner and a Customer, a Planner bears the responsibility of honoring the thirty (30) day Customer Satisfaction Guarantee. An electronic copy of the retail sales receipt must be provided to the customer for the resale to be covered under the Customer Satisfaction Guarantee (for additional information on Retail Sales Receipts, refer to the Policies & Procedures.) The cost to return ship the RIMAN, INC. products shall be the responsibility of the Customer or Planner. The Customer or Planner may place a separate order for replacement products if desired. 
If the Planner directly sells the RIMAN, INC. product to the customer, the 30-day return policy will apply, and the product cannot be returned after 30 days.