SECTION 1: INTRODUCTION

1.1 MUTUAL COMMITMENT STATEMENT

RIMAN, Inc., its Licensors, Directors, Managers, Offices and Employees (hereafter as “RIMAN” or “Company”) is a High-Margin Wholesale Distribution company that markets its products and services through a network of business owners (Referred to as “Wholesale Distributors” or “Distributors” or “Beauty Planners”). To clearly define the relationship that exists between the Company and its “Distributors” and to explicitly set forth standards for acceptable business conduct and practices for an in support of retail customers (“Customers”), Riman has established these policies and procedures.

• In the spirit of mutual respect and understanding, the Company is committed to:
  
  
  • Providing prompt, professional and courteous service, communication and care to all of its Customers and Distributors;
  • Providing the highest level of quality products, at fair and reasonable prices;
  • Exchanging or refunding the purchase price of any product in accordance with the Return Policy provided herein;
  • Delivering orders promptly and accurately;
  • Paying commissions accurately and on a timely basis;
  • Expediting orders or checks in the event error(s) or unreasonable delay(s) occur;
  • Rolling out new products and programs or adjusting the Compensation Plan and/or the Policies and Procedures with Distributors’ input and planning;
  • Supporting, protecting and defending the integrity of the Riman sales opportunity;
  • Offering all business owners the opportunity to grow with the Company and achieve personal and financial goals.
• In return, the Company expects all of its Distributors to:
  
  
  • Conduct themselves in a professional, honest, and considerate manner;
  • Present the Company and the Company’s product information in an accurate and professional manner;
  • Present the Compensation Plan and Return Policy in a complete and accurate manner prior to sales made with Customers or enrollment of Distributors;
  • Refrain from exaggerated income claims;
  • Make reasonable effort(s) to support and train Customers and downline Distributors;
  • Not engage in crossline recruiting, unhealthy competition or unethical business practices;
  • Provide positive guidance, training and support to Customers and Distributors in their downline while exercising caution to avoid interference with the downline of other Distributors. As such, a Distributor is discouraged from providing cross-line training to a Customer or Distributor in a different organization without first obtaining consent of the Customer’s or Distributor’s sponsor (“Sponsor” as defined in the Glossary of Terms);
  • Support, protect, and defend the integrity of the Riman Wholesale Distribution Opportunity;
  • Accurately complete and submit the Distributor Application & Agreement and any requested supporting documentation in a timely manner.

1.2 RIMAN, Inc. Policies and Procedures and Compensation Plan Incorporated into the Distributor Agreement

These Policies and Procedures (including the Compensation Plan and the Glossary incorporated herein by reference and attached as Appendices A and B hereto), in their present form and as amended from time to time     at the sole discretion of RIMAN, INC. (the “Policies and Procedures” or “P&P”), are incorporated into and form an integral part of the Beauty Planner Agreement, which sets forth RIMAN, INC. and each Beauty Planner’s legal rights and   obligations.

Throughout these Policies and Procedures, where the term “Beauty Planner Agreement” is used, it refers to the legally binding agreement between RIMAN, INC. and each Beauty Planner, consisting of (1) A properly completed and submitted Beauty Planner Application, (2) A paid enrollment fee, (3) These Policies and Procedures that are incorporated into and form an integral part of the Beauty Planner Agreement and, if applicable, (4) A properly completed Beauty Planner Application (including Business Entity Registration) for a Business Entity that has been accepted by RIMAN, INC. In the event of any conflict between the applicable Personal Beauty Planner or the Business Entity, on the one hand, and these Policies and Procedures, on the other hand, these Policies and Procedures shall control. It is the responsibility of each Beauty Planner to read, understand, adhere to and ensure that she or he is aware of and operating under the most current version of these Policies and Procedures. When sponsoring a potential Beauty Planner, it is the responsibility of the Sponsor to provide access to the most current version of these Policies and Procedures (including the Compensation Plan) to the new Applicant prior to that potential Beauty Planner’s submission of the Beauty Planner Application. The RIMAN, INC. Policies and Procedures can be found on the RIMAN, INC. website at www.riman.com, and in the Library on My Riman.

1.3 Changes, Amendments and Modifications

RIMAN, INC. may amend these Policies and Procedures and thereby amend the Beauty Planner Agreement at its discretion, which shall be exercised reasonably and in good faith. Notice of any substantive changes will be provided to all Beauty Planners by email and/or in The Insider Scoop weekly newsletter, and posted in the Library on MYRiman. The amended Policies and Procedures will become effective thirty (30) days after notice is provided, at which time the final amended policies will be posted on the RIMAN, INC. Website at www.riman.com and in the Library on My Riman. Amended provisions shall not apply retroactively to conduct that occurred prior to the effective date of the amendment(s) except where indicated, and only in the event that the Beauty Planner expressly agrees to the amendment. Beauty Planners are responsible for reading The Insider Scoop and for regularly reviewing RIMAN, INC. publications in the Library on My Riman for notices of substantive changes to the Policies and Procedures.

Beauty Planners’ continued participation in the Program following the effective date of the amended Policies and      Procedures constitutes acceptance of any changes or additions. Notwithstanding anything to the contrary above, any amendment by RIMAN, INC. to the dispute resolution agreement in section 18 herein shall only take effect upon a Beauty Planner's express agreement to such amendment. A Beauty Planner may indicate her or his agreement to such proposed amendment by following the instructions accompanying the proposed amendment that will appear when logging in to the RIMAN, INC. corporate website or, the Beauty Planner's My Riman. RIMAN, INC. May terminate the Beauty Planner agreement of any Beauty Planner who does not agree to a proposed amendment. Any such amendment shall apply to all claims brought by RIMAN, INC. or the Beauty Planner on or after the effective date of the amendment, regardless of the date of occurrence or accrual of any facts underlying such claim.

RIMAN, INC. is deeply committed to ethical business practices and doing the right thing. It is the Company’s expectation that, as the face of RIMAN, INC., Beauty Planners review and uphold the RIMAN, INC. Code of Business Ethics, which is attached to the Policies and Procedures as Appendix C and which is also available on the RIMAN, INC. Website at  www.riman.com.

The mutual success of RIMAN, INC. and its Independent Beauty Planners relies on the Beauty Planners’ understanding and execution of these Policies and Procedures, as well as all laws and regulations that apply to each Beauty Planner’s   RIMAN, INC. Beauty Planner Agreement. The Code of Business Ethics is designed to protect Beauty Planners and their businesses, the RIMAN, INC. brand, and, importantly, all Consumers (namely, any potential and existing Customers or Beauty Planners). Capitalized terms used throughout these Policies and Procedures are defined in the Glossary (Appendix B).

SECTION 2: BEAUTY PLANNER ADVANTAGES

Once an Applicant has become a Beauty Planner as described above, the Beauty Planner is able to participate in, and make good use of, the opportunities and advantages provided by the Program. These advantages include the ability of the Beauty Planner to:

• Purchase the RIMAN, INC. Products at Beauty Planner Prices
• Sell the RIMAN, INC. Products as described herein
• Qualify and participate in the Compensation Plan (receiving commissions and various incentives, if eligible)
• Sponsors can participate in the program with beauty customers and other potential Beauty Planners to earn income at various levels according to Compensation Plan.
• Receive periodic, various marketing and sales communications from RIMAN, INC.
• Voluntarily participate in RIMAN, INC.-sponsored support, service and training, and in motivational, promotional, incentive and recognition programs for Beauty Planners, upon payment of appropriate charges, if applicable.

SECTION 3: QUALIFICATIONS TO BECOME A BEAUTY PLANNER

3a. Becoming a Beauty Planner:

• Be of the age of majority (not a minor) in his or her state of residence;
• Reside or have a valid address in the United States, U.S. territory, or other country in which RIMAN, INC. does business;
• Have a valid taxpayer identification number (i.e. Social Security Number, Federal Tax ID Number, ITIN, etc.);
• Provide your valid email address not already associated with another RIMAN, INC. Beauty Planner or Customer account, and valid credit card.
• Not be a current employee, officer or director of RIMAN, INC. and/or its affiliates, or the spouse or registered domestic partner of any of the foregoing.
• Submit a properly completed and signed Beauty Planner Application and Agreement to the Company; and
• Any proprietorship doing business under an assumed name (DBA) must also submit a true and complete copy of  its certificate of DBA if requested by RIMAN, INC. A Business Entity (i.e., a corporation, limited liability company, or partnership) applying to be a Beauty Planner must also comply with the requirements of Section 4i; and
• Submit a $20 non-commissionable enrollment fee

3b. Independent Contractor Status

Beauty Planners shall not be treated as employees of RIMAN, INC. for any purpose including, without limitation, for federal, state or local tax purposes or for retirement or unemployment benefits. Beauty Planners are not entitled to the     benefits that RIMAN, INC. may make available to its employees. Beauty Planners are self-employed, non-exclusive,  independent contractors who are authorized by RIMAN, INC. to market and sell the RIMAN, INC. products and sponsor Beauty Planners in the 50 United States and in any Authorized Country subject to having legal authorization to run a business and work in the applicable jurisdiction. Except to the extent necessary to comply with legal requirements and/or to protect the Company’s intellectual property and brand reputation, RIMAN, INC. does not exercise control over the manner or means by which Beauty Planners sell                       RIMAN, INC. Products, enroll others in the Program or otherwise operate the Beauty Planner Agreement, provided that Beauty Planners comply with the Beauty Planner Agreement. Beauty Planners may engage helpers or assistants without seeking  approval from RIMAN, INC., but any Beauty Planner who hires others remains fully responsible for the activities of         such helpers or assistants, such that any breaches of the Beauty Planner Agreement by any such person will be deemed to have been committed by the Beauty Planner who hired such person. Beauty Planners are not, and shall not represent themselves to be, employees, agents or representatives of RIMAN, INC. or purchasers of a franchise. Any agreement between RIMAN, INC. and a Beauty Planner does not create an employee/employer relationship, agency, partnership or joint venture between RIMAN, INC. and such Beauty Planner.

Beauty Planners have no authority (expressed or implied), and shall not represent that they have any authority, to bind    RIMAN, INC. to any obligation, contract or agreement. Beauty Planners shall establish their own goals, hours, place of business and methods of sale, so long as they comply with the Beauty Planner Agreement. Beauty Planners are solely responsible for all decisions made and all costs incurred with respect to their Beauty Planner Agreements. All Beauty Planners assume all entrepreneurial and business risk in connection with their Beauty Planner Agreements.

Beauty Planners are responsible for obtaining any state or local licenses, permits and other governmental approvals applicable to her or his business, including qualifications to transact business in states other than her or his domicile. There is no guarantee that there is or will be a market for the RIMAN, INC. products or that Beauty Planners will earn  money or will not lose money.

3c. Getting Activated

Once an Applicant has submitted a properly completed Beauty Planner Application, paid enrollment fee, submitted any other documents that RIMAN, INC. may require, and RIMAN, INC. has accepted and processed the Beauty Planner Application, the Applicant will become a Beauty Planner and will be assigned a unique Identification Number, and will be required to select a Password. It is the responsibility of the Beauty Planner to provide the correct Identification Number in all communication, verbal and written, to RIMAN, INC.

A Beauty Planner’s Identification Number must be used by that Beauty Planner to identify herself or himself to RIMAN, INC. in all correspondence with RIMAN, INC. and may also be required for transactions. A Beauty Planner may, but is not required to, provide her or his Identification Number to Customers and potential Customers
to assist RIMAN, INC. in identifying and linking the Customer or potential Customer to that Beauty Planner’s account for online orders.

A Beauty Planner’s password is considered confidential Information and should not be shared with anyone. This password is used by a Beauty Planner to access the RIMAN, INC. Website, her or his My Riman Personal Website (MRW), and My Riman, through which she or he can order the RIMAN, INC. Products and/or access the Beauty Planner’s performance history      records, organizational status and performance reports. For information regarding the My Riman Program, see Section 10i.

SECTION 4: BEAUTY PLANNER REQUIREMENTS AND RESTRICTIONS

4a. Enrollment Fee

In order to become a Beauty Planner, an Applicant must pay enrollment at the time she or he submits a Beauty Planner Application to RIMAN, INC. The Enrollment fee is refundable before the Beauty Planner places their first product order, or within 30 calendar days (whichever comes first). The return of an enrollment fee will be considered a voluntary Termination by the Beauty Planner.

4b. No Inventory Requirements / 70% Rule:

Inventory and purchase controls are designed to ensure compliance with legal prohibitions on inventory loading,  i.e., purchasing of inventory in large quantities for the purpose of achievement of title recognition, rewards or payments under the Compensation Plan. Beauty Planners are not required or encouraged to purchase or carry any amount of inventory of the RIMAN, INC. products. Indeed, Beauty Planners have active accounts and earn incentives and Achievement Rewards without carrying any inventory. Orders may be transacted directly with the Company on behalf of the Beauty Planner through the RIMAN, INC. Website and/or My Riman Personal Website (MRW). Beauty Planners receive full             credit for all such sales without the need to carry any inventory. Beauty Planners may, at their option, purchase the RIMAN, INC. products in bulk for resale to customers, provided that the Beauty Planner retains receipts showing that at least                                             70% of those RIMAN, INC. Products were resold to one or more different Retail Customers, or were otherwise used in support of business activities (e.g., incentives or demonstrations) within thirty (30) days of the last applicable order delivery date. Products not sold to Retail Customers or used for business activities should be for personal use within thirty (30) days of the order delivery date. Any such purchases by a Beauty Planner may not be for the purpose of qualification or for recognition titles or achievement rewards and must not be excessive in relation to the earnings of any Beauty Planner who makes such purchases. Furthermore, falsely representing the sale or use of RIMAN, INC. Products is grounds for termination of the applicable Beauty Planner Agreement. RIMAN, INC. reserves the right to require further documentation concerning any bulk or large orders to ensure compliance with this Section.

4c. Advancement Buying

Advancement Buying is prohibited in all circumstances. “Advancement Buying” is the purchase of product for a reason that is unrelated to bonafide resale or use, or any mechanism used to qualify for: (1) rank advancement, (2) maintenance, (3) achievement of incentives, (4) prizes, (5) commissions or (6) advancement rewards that are not driven by bona fide product purchases by end users for actual use, or for use in an Independent Beauty Planner’s business in a reasonable manner.

4d. Beauty Planner Status

An Applicant becomes a Beauty Planner when her or his Beauty Planner Application or, in the case of a Business Entity, a  Beauty Planner application with business Entity registration stated, is accepted by RIMAN, INC. A Beauty Planner remains a Beauty Planner in the Program by: (1) renewing her or his Beauty Planner Agreement in accordance with each anniversary and acceptance of such renewal by RIMAN, INC.; (2) complying with the requirements of the Beauty Planner Agreement; and not having a terminated account status.

4e. Eligibility

RIMAN, INC. reserves the right to accept or reject any Beauty Planner Application or Business Entity Beauty Planner Application for any reason at its sole discretion, to the extent permitted by law. Without limiting the generality of the  foregoing, RIMAN, INC. reserves the right to reject any Beauty Planner Application or Business Entity Beauty Planner Application if RIMAN, INC. determines in its sole discretion that its acceptance of a Beauty Planner Application would result in any actual or potential conflict of interest or would call into question the independence of a Beauty Planner.

4f. Single Beauty Planner Account

A Beauty Planner may hold only one account under a single Sponsor. A person or entity may not be a party to more than one Beauty Planner Agreement or hold, directly or indirectly, any interest in additional Beauty Planner agreements, including    any Beauty Planner Agreements operated by a Business Entity. Beauty Planners whose credit card information appears on Beauty Planner accounts other than their own will be in violation of this policy and subject to termination.

4g. Territory

No Beauty Planner shall assert or imply that she or he has ownership of, or exclusivity in, any particular geographic area, territory, market or region. All Beauty Planner Agreements are nonexclusive, and all Active Beauty Planners have the full right to market and sell the RIMAN, INC. Products and otherwise conduct their Beauty Planner ships in her or his home country and in any authorized country, in accordance with the terms of the Beauty Planner Agreement. Beauty Planners may not market or sell the RIMAN, INC. products or otherwise conduct their Beauty Planner businesses in any geographic area or territory outside of her or his home country or any authorized country. Beauty Planners may only market or sell the RIMAN, INC. products or otherwise conduct their Beauty Planner businesses in jurisdictions outside of any authorized country in the event RIMAN, INC. advises its Beauty Planners that they may do business in that country, subject to any conditions and limitations of such advisory. Notwithstanding the foregoing, Beauty Planners doing business in jurisdictions outside of the United States shall do so pursuant to that jurisdiction’s Policies and Procedures and the Beauty Planner  shall be responsible for complying with the laws of such jurisdiction, including tax and immigration laws.

4h. Beauty Planner Information

Each Beauty Planner is responsible for keeping her or his Beauty Planner information up to date and accurate and must immediately update any changes in her or his My Riman account. It is particularly important that a Beauty Planner provides RIMAN, INC. with her or his current email address, since email is one of the primary ways that RIMAN, INC. and a Beauty Planner’s Upline will communicate with the Beauty Planner. Information about RIMAN, INC.’s privacy practices and procedures is contained in its Privacy Policy available at www.riman.com/privacy-policy. By agreeing to these Policies and Procedures, the Beauty Planner consents to the RIMAN, INC. Privacy Policy and to receiving emails from RIMAN, INC. as well as from her or his Upline. Each Beauty Planner may modify her or his Beauty Planner Information (e.g., update an address, phone number or email address). Beauty Planner agrees that RIMAN, INC. may share with the Beauty Planner’s Upline her or his name, telephone number, address, email address and select sales performance data for all Beauty Planners in their Downline. No Social Security Number or credit card number will ever be shared with a Beauty Planner’s Upline without separate express, written permission by Beauty Planner to allow the sharing of such personal information. By providing her or his email address and telephone number, Beauty Planner agrees to disclose her or his email address and telephone number to RIMAN, INC. as well as to her or his Upline. The Beauty Planner further acknowledges that information provided to RIMAN, INC. by the Beauty Planner will be shared         with and processed by RIMAN, INC. corporate offices located in other jurisdictions, including but not limited to  the United States and the Republic of Korea.

4i. Business Entities/Change in Beauty Planner Agreements

A Beauty Planner enrolled as an individual may apply to convert her or his Beauty Planner business to a corporation, limited liability company, partnership or similar business entity (“Business Entity”). To effect such, the Business Entity  must:

• Be beneficially owned by the converting Beauty Planner from next month following conversion, and thereafter
• Have a valid Federal Tax Identification Number
• Complete, sign and submit a Business Entity Beauty Planner Application that is accepted by RIMAN, INC. (See Business Entity Beauty Planner Application in the Library on My Riman for more details)
• If requested by RIMAN, INC., submit a true and complete copy of the organizational and charter documentation (e.g., certificate of incorporation, articles of organization, certificate of formation, operating agreement, etc.) of such Business Entity.
• Have a valid email address and a valid credit card.
• This business and position will remain temporary until the proper documents are submitted.

In addition, the Beneficial Owner of the Business Entity must assign her or his Independent Beauty Planner Agreement to the Business Entity Applicant pursuant to the Business Entity Beauty Planner Application.

The Beneficial Owner of a Beauty Planner business that is a Business Entity shall be jointly and severally liable for, and shall indemnify and hold harmless RIMAN, INC. from and against, any breach of the Beauty Planner Agreement by such Business Entity or any indebtedness or other obligation to RIMAN, INC. of such Business Entity.

The Beneficial Owners of the Business Entity are responsible for the conduct of their employees, contractors or agents and will be held accountable for any violation of the Beauty Planner Agreement, including the failure of their employees, contractors or agents to adhere to these Policies and Procedures.

 A Beauty Planner business that is a Business Entity and undergoes a change of Beneficial Ownership must continue to comply with the Policies and Procedures or it may have its Beauty Planner Agreement and Beauty Planner business terminated.

A Beauty Planner Business that is a Business Entity may not use any trade name, business name or DBA that includes any RIMAN, INC. Trademark.

Subject to the above requirements and restrictions, a Beauty Planner may change a Beauty Planner’s status from a sole proprietorship to a corporation, limited liability company, partnership or other form of approved Business Entity, or from one type of Business Entity to another, by submitting a new Business Entity Registration Form.

In such case, upon the acceptance of the new Beauty Planner Application by RIMAN, Inc. and, if applicable, the Business Entity Registration Form, the Beauty Planner’s original Beauty Planner Agreement will cease to be in effect and will be replaced and superseded by the newly formed Beauty Planner Agreement. Note that none of the changes described above will permit a Beauty Planner to change sponsors, except as specified in Section 6d, or to assign or transfer a Beauty Planner business except as specified in Section 12a. Additionally, converting a Beauty Planner business from an individual Beauty Planner business to a Business Entity or from one type of Business Entity to another shall not be used as a means to transfer the Beauty Planner account from one party to another. Please note that RIMAN, INC. will not approve a request to convert a Beauty Planner business to a Business Entity if the intention, whether express or implied, is to achieve an improper sale/transfer or to Line Switch. See sections 6d and 12a for more information.

4j. Actions of Household Members, Employees, Agents, etc.

Each Beauty Planner is also responsible for the actions of the Beauty Planner’s employees, contractors and agents, and each Beauty Planner business that is a Business Entity is responsible for the actions of its owners, officers, directors, employees, contractors and agents. If any such owner, officer, director, employee, contractor or agent engages in any activity which, if performed by the Beauty Planner, would violate the Beauty Planner Agreement, including a failure to adhere to these Policies and Procedures, such activity will be deemed a breach by the Beauty Planner and RIMAN, INC. may terminate the Beauty Planner agreement and/or seek other appropriate remedies against such Beauty Planner as detailed in the Beauty Planner Agreement. In appropriate circumstances, RIMAN, INC. may elect to first provide notice to the Beauty Planner allowing her or him time to cure the breach prior to taking further action.

4k. Beauty Planner Agreement Renewal

A Beauty Planner Agreement commences on the date of activation and must be renewed on an annual basis. A Beauty Planner’s failure to renew her or his Beauty Planner Agreement upon the one (1) year anniversary of the activation date may result in the termination of her or his Beauty Planner Agreement. RIMAN, INC. will send the Beauty Planner a renewal notice no later than thirty (30) days prior to the anniversary date of acceptance by RIMAN, INC. of the original Application. A Beauty Planner who carries the Recognition Title of Team Leader Beauty Planner is automatically renewed for a year. If a Beauty Planner Agreement is terminated for non-renewal, the affected Beauty Planner may re- enroll in accordance with Section 13d of the Policies and Procedures.

4l. Income Taxes

Each Beauty Planner is responsible for paying (and will indemnify and hold RIMAN, INC. harmless from) all local, state, federal and other taxes on any income derived from the sale of the RIMAN, INC. products and any payments or other monetary or non-monetary compensation under this Agreement. RIMAN, INC. will provide the Internal Revenue Service’s Form 1099 NEC (non-employee compensation) earning statement for each U.S. resident Beauty Planner who had global compensation of $600 or more in the previous calendar year paid to her or him in the U.S. or made purchases from RIMAN, INC. during the previous calendar year of $5,000 or more. RIMAN, INC. will not withhold or make payments for social security, make unemployment insurance or disability insurance contributions, or obtain worker’s compensation insurance on a Beauty Planner’s behalf. If for any reason a Beauty Planner provides an invalid Social Security Number or Tax ID and does not provide a valid Social Security Number or Tax ID, once requested, within thirty (30) days, RIMAN, INC. reserves the right to terminate her or his Beauty Planner Agreement.

4m. Cross-Border Activity - Conducting Business in a Home Country

A Beauty Planner Agreement is specific to the country in which a Beauty Planner enrolls (“home country”). A Beauty Planner must have legal authorization to run a business in her or his home country and must provide to RIMAN, INC. upon enrollment a valid address in such home country to which RIMAN, INC. products, correspondence or other items may be shipped. A Beauty Planner may make purchases, sell the RIMAN, INC. products and sponsor other Beauty Planners within her or his home country. Additionally, a Beauty Planner may sponsor Beauty Planners and Beauty Customers and sell to Retail Customers in countries outside her or his Home Country, and make sales to them via the RIMAN, INC. Website or the Beauty Planner’s MWS, so long as RIMAN, INC. has direct selling operations in such other country. Beauty Planners may not purchase RIMAN, INC. products in their home country and physically transport them across a country border to sell the RIMAN, INC. products in another country.

SECTION 5: BEAUTY PLANNER BUSINESS PRACTICES

5a. Media Inquiries

Beauty Planners may not respond to media inquiries regarding RIMAN, INC., the RIMAN, INC. products, the program or any other aspect of RIMAN, INC.’s businesses. All such media inquiries regarding RIMAN, INC. should be immediately referred to the RIMAN, INC. Communications Team at Rules@riman.com. Additionally, Beauty Planners may not seek out their own media opportunities that relate to RIMAN, INC. without first gaining written permission from the Communications Team. If you have a media opportunity that you feel falls within the Policies and Procedures that you would like to pursue, you must first contact Rules@riman.com. This policy is designed to ensure that accurate, compliant and consistent information is provided to the public. If Beauty Planners are approved to communicate with media regarding RIMAN, INC., they are not to provide direct referrals to their website or MWS, phone numbers or other personal contact information. The only reference that should be provided is the RIMAN, INC. Website or to contact Rules@riman.com.

5b. Adherence to the Program

Beauty Planners shall present the Program in a truthful and accurate manner consistent with the Beauty Planner Agreement and the RIMAN, INC. Marketing Materials. Beauty Planners shall not offer the Program through or in combination    with any other system, program or method of marketing. Beauty Planners shall not promote, require or encourage any current or potential customers or Beauty Planners to: (1) Participate in the program in any manner that varies from the program  as set forth in the Beauty Planner Agreement and the RIMAN, INC. Marketing Materials; or (2) Execute or adhere to  any agreement or contract other than the Beauty Planner Application and these Policies and Procedures in order to become Beauty Planners and participate in the Program.

5c. Product Claims

• General Product Claims
  Beauty Planners shall not make any claims or representations regarding the RIMAN, INC. products other than those claims and representations found in the RIMAN, INC. Marketing Materials. RIMAN, INC. sells three categories of products: Beauty and cosmetics, personal care (skin and body) and nutrition products. All claims regarding RIMAN, INC. Products must focus exclusively on appearance changes. If “active ingredients” are included in the Drug Facts Box on the product label, then it contains OTCs and any claims regarding changes to the structure or function of the body must be strictly limited to the claims found in RIMAN, INC. Marketing Materials and product labeling.
• Before and After Photos
  “Before and after” photos claiming results for conditions other than those indicated on the product labeling may not be used for any purpose. Beauty Planners may use the “before and after” photos and product stories that RIMAN, INC. publishes in support of the RIMAN, INC. Products.
  
  If a Beauty Planner wishes to use her or his own personal “before and after” photos, the subsequent guidelines  must be followed:
  
  
  • The Beauty Planner must identify herself or himself as an Independent Beauty Planner for RIMAN, INC. and the subject of the photo;
  • The information shared must represent the Beauty Planner’s honest opinions, findings, beliefs and experiences from using RIMAN, INC. products;
  • The information shared must clearly and conspicuously disclose the substantiation of representations conveyed, which includes:
    
    ○ How often and how long the RIMAN, INC. products were used, unless otherwise directed by Corporate’s advertising standards
    ○ Whether any other products or treatments contributed to the results;
  • Hair should be pulled back from the face;
  • Photos must be in focus, in a portrait landscape and with a well-lit, plain background;
  • Photos must be supported by and consistent with RIMAN, INC.’ label claims;
  • The “before and after” photos must be taken under the same conditions;
  • Touch- ups and photo editing are not permitted;
  • If showcasing results on the body such as the arms, chest or legs, before and after must be realistic and consistent with claims. No manipulation of the skin is permitted (such as stretching or pulling it), and;
  • Makeup may be worn in before and after photos (with proper disclosure) however, the makeup may not impact the results or be applied in areas where the featured product was used (i.e. mascara is not permitted in Lash Boost before and after images, foundation would not be permitted for skincare products such as Reverse, Redefine, etc.) However, it would be permitted to use a subtle, natural lip gloss or eyeshadow in a before and after image featuring your visible skincare results from one of the regimens.

If a Beauty Planner wishes to use before and after photos or product testimonials of a customer, friend or family member, in addition to the foregoing requirements, the Beauty Planner is responsible for obtaining and maintaining permission from the person who is the subject of the photos or testimonial. Do not use before and after photos of anyone under the age of 13. If the customer, friend or family member is between the ages of 13 and 18, it is highly recommended that you obtain the written permission of a parent or guardian. A Beauty Planner who posts a before and after photo or product testimonial on social media sites must identify the subject if the subject is a relative (e.g., “daughter of RIMAN, INC. Independent Beauty Planner”) and is responsible for ensuring that all requirements of this Section are met. Such photos and testimonials may be shared on social media sites, unless the Beauty Planner who shares it has any reason to believe that the foregoing requirements have not been met.

5d. Income Claims Prohibited

Beauty Planners shall not make claims or representations of potential or guaranteed income or profits in connection with the program. Any amounts that Beauty Planners earn through the program are based only on the sale of RIMAN, INC. products and not on the mere act of sponsoring other Beauty Planners. The Federal Trade incentive and several states have laws and/or regulations that prohibit certain types of income claims and testimonials by persons engaged in direct selling/network marketing. When discussing the program with other Beauty Planners or potential Beauty Planners, Beauty Planners may not make any projections, claims or estimates regarding such other Beauty Planners’ potential or guaranteed income from the program, or disclose their own income from the program (including checks, copies of checks, bank statements, tax records or other such documents). Additionally, Beauty Planners may not make income claims that represent the non-typical earner. All claims of income must be consistent with the publicly available RIMAN, INC. Income Disclosure Statement and must represent what the average or typical participant is likely to earn.

Lifestyle claims (e.g., my RIMAN, INC. business allowed me to buy a house, retire from my other job, allow my spouse to quit her or his job, or take a luxury vacation, etc.) are considered to be equivalent to income claims. Similarly, hypothetical income examples that are used to explain the operation of the Compensation Plan are also considered to be analogous to income claim. Lifestyle claims must also represent what the typical RIMAN, INC. Beauty Planner is likely to achieve based on the most current RIMAN, INC. Income Disclosure Statement.

If a Beauty Planner does make a statement of what RIMAN, INC. has afforded them or provides hypothetical    examples, the following conditions must be met:

• The information must be accurate and not misleading, where misleading can be considered anything not typical.
• The level of effort required to achieve the results described must be fully detailed.
• Claims of potential or guaranteed income may not be made.
• Actual earnings may not be disclosed.
• Hypothetical income examples must be typical and clearly indicated as such.
• The Income Disclosure Statement must be provided in all instances. This must be provided as the actual document or a link to the actual document. Any writings, including social media personal posts and profiles, email signature blocks, or written personal stories that include any lifestyle claim must include the following statement which must include a direct link to the Income Disclosure Statement:
  
  “This is my unique story. For information regarding typical earnings, click here.”
  Or, alternatively, for platforms that do not allow documents to be linked directly, please use this disclaimer:
  “This is my unique story. For information regarding typical earnings, visit www.riman.com.”

A copy of the Income Disclosure Statement should be handed out if speaking about lifestyle claims during in-person meetings. Further, when posting a picture or message proclaiming your lifestyle success and tying it to RIMAN, INC., either by explicitly referring to RIMAN, INC., or by saying “my company,” “the company,” or when using any implicating hashtags, you must include the above disclaimer.

In addition, if the income and/or lifestyle claim is geared toward recruiting, the following, more robust disclaimer, must be included, and must include a link to the Income Disclosure Statement:

“This is my unique story. Actual earnings vary significantly, and no income is guaranteed. For information regarding typical earnings, visit www.riman.com or click here.”

The Income Disclosure Statement is available in the Library on My Riman and on the RIMAN, INC. Website.

For additional information on use of the disclaimer in social media posts and elsewhere, and on Income Claims generally, refer to Sections 10j and 10n. For guidelines on proper use of the disclaimer please see the Income and Lifestyle Disclaimer Guidelines available in the Library on My Riman.

5e. No Representations Regarding Governmental Approval

Beauty Planners may not represent that the RIMAN, INC. Products or the Program have been approved or endorsed by any governmental or regulatory agency. In addition, Beauty Planners may not make any claims or representations regarding the RIMAN, INC. Products that constitute off-label drug claims. Notwithstanding the foregoing, Beauty Planners may represent that RIMAN, INC. Products meet all FDA and other safety guidelines and regulations.

5f. No Repackaging or Re-labeling

Beauty Planners may not re-label or alter the labels on any RIMAN, INC. products, RIMAN, INC. Marketing Materials or other information or materials related to the Program in any way, other than as authorized or directed by RIMAN, INC. Beauty Planners may, however, affix their address labels to the product packaging, but must affix the labels in a way that does not impair the ability to return such products and may not cover any other text on the label. Beauty Planners may not repackage or refill any RIMAN, INC. products. The RIMAN, INC. products must be sold in original company containers only. Repackaging or re-labeling may violate applicable laws, which could result in civil damages or criminal penalties. Civil liability may also result if a person using the RIMAN, INC. products suffers any type of injury or property damage due to the repackaging or re-labeling of the RIMAN, INC. Products.

5g. Performance Reports (Downline Activity)

RIMAN, INC. will make online Performance Reports available to Beauty Planners for the sole purpose of supporting communication and leadership with their own respective Downlines and the development of their own respective Beauty Planner Businesses. The Performance Reports will contain names, telephone numbers, addresses, email addresses and select sales performance data for all Beauty Planners in their Downline. Beauty Planners agree to allow their performance information to be included in the Performance Reports provided to their Upline. All Performance Reports and the information contained therein are the confidential information of RIMAN, INC. and must be treated as such pursuant to Section 5m. In particular, except as expressly permitted by Section 5m, Beauty Planners must not: Directly or indirectly disclose any information contained in any Performance Reports to any third party;
use such information to compete with RIMAN, INC. or for any purpose other than supporting communication and leadership with their own respective Downlines and the development of their own respective Beauty Planner Business; encourage or solicit any customers or Beauty Planners listed in a Performance Report to alter their business relationship with RIMAN, INC.; and except as specifically authorized by RIMAN, INC., directly or indirectly disclose their RIMAN, INC. Login and/or Password to anyone, including third party entities or companies that may provide services to Beauty Planners.

5h. Ethical Marketing

Beauty Planners shall safeguard and promote the good reputation of RIMAN, INC. Beauty Planners shall at all times conduct their Beauty Planner Businesses in a manner that reflects favorably on the RIMAN, INC. products and the good name, goodwill and reputation of RIMAN, INC. Beauty Planners shall not engage in deceptive, misleading or unethical conduct or practices that are or might be detrimental to RIMAN, INC., the RIMAN, INC. products, or the public, including, without limitation, disparagement of RIMAN, INC. or the RIMAN, INC. products (as discussed in more detail below). Beauty Planners shall comply with all laws, rules, regulations and governmental requirements applicable to the operation of their Beauty Planner Businesses and performance under this Agreement, including the marketing, promotion and sale of the RIMAN, INC. Products.

In addition, Beauty Planners shall:

• Not publish or use any misleading or deceptive advertising material regarding the RIMAN, INC. products or program;
• Honor the Satisfaction Guarantee with respect to all RIMAN, INC. products;
• Not make any statements, representations, guarantees or warranties regarding the RIMAN, INC. products or program that are inconsistent with those set forth in the Beauty Planner Agreement and RIMAN, INC. Marketing Materials (whether with regard to prices, quality, performance, standards, grades, contents, style or model, place of origin, availability or otherwise);
• Distribute the RIMAN, INC. products only as shipped by RIMAN, INC., unopened, and with all documentation, packaging and other supplemental materials intact;
• Not alter or modify any RIMAN, INC. product or packaging, or take any action that affects or could affect the appearance, quality, content or performance of any RIMAN, INC. product, other than as authorized or directed by RIMAN, INC.

5i. Retail Sales Receipts

In the event product is re-sold directly between a Beauty Planner and a Customer, a Beauty Planner must provide her or his Customer an electronic copy of the retail sales receipt at the time of the sale. The retail sales receipt sets forth certain Customer protection rights afforded by federal law. A Beauty Planner is required to inform her or his Customer that they are entitled to cancel any purchase of $25 or more within three (3) business days from the date of the sale, five (5) business days for Alaska residents who purchase $10 or more, fifteen (15) business days for North Dakota residents aged 65 or older who purchase $50 or more and fifteen (15) days after enrollment for Montana Beauty Planners. RIMAN, INC., offers a 30-day return period, more than the aforementioned period. Beauty Planners must retain electronic copies of their retail sales receipts for a period of two (2) years and furnish them to RIMAN, INC. at the Company’s request. RIMAN, INC. will maintain records documenting the purchases made by Customers through a Beauty Planner’s My Riman Personal Website (MRW) or the RIMAN, INC. Website. Please refer to the RIMAN, INC. Order Form located in the Library on My Riman.

5j. Disparaging Remarks

RIMAN, INC. strives to provide the best products, compensation plan and service in the industry in support of the business for each and every Independent Beauty Planner. Accordingly, we value constructive comments and input from Beauty Planners. However, by becoming a Beauty Planner for RIMAN, INC., and in exchange for the opportunity to sell RIMAN, INC. products and sponsor other Beauty Planners for RIMAN, INC., Beauty Planner agrees not to disparage RIMAN, INC. in any regard.

Complaints or concerns regarding RIMAN, INC. or the RIMAN, INC. products should be directed to the Sales Support Department at Support@riman.com. Complaints or concerns regarding other Beauty Planners should be directed to the Compliance Department at Rules@riman.com. Disputes or disagreements between any Beauty Planner and RIMAN, INC. shall be resolved through the dispute resolution process set forth in Section 16i.

5k. Professional, Lawful and Ethical Conduct

Beauty Planners are expected to conduct themselves in a professional, lawful and ethical manner at all times and not to engage in any activity that could damage the Company’s good reputation, unlawfully interfere with any other Beauty Planner’s Beauty Planner Business or otherwise create legal liability for RIMAN, INC. or for others who participate in the Program. While it is not possible to provide a comprehensive list of behaviors that fall outside the level of professional, lawful and ethical conduct expected of Beauty Planners, Beauty Planners should recognize that the following forms of misconduct may, without limitation, result in a notice of non-compliance and/or, where appropriate, termination of the Beauty Planner Agreement:

• Sexual harassment;
• Any activity that advocates, promotes or incites hatred, violence or discrimination in any form;
• Fraudulent, misleading or deceptive conduct;
• Verbal abuse;
• Racial, religious, gender or sexual orientation discrimination, intolerance or abuse;
• Unfair criticisms of, or accusations regarding, fellow Beauty Planners or RIMAN, INC., made without a good faith belief in the truth of the matter stated; and
• Failure to cooperate with an investigation conducted by RIMAN, INC., including not responding to emails or phone calls from the Compliance Department, and/or failure to provide information requested by RIMAN, INC., including but not limited to a valid Social Security Number or Tax ID number.

5l. Reporting Policy Violations

Beauty Planners who become aware that another Beauty Planner has violated the Beauty Planner Agreement or believe that an employee or representative of RIMAN, INC. has engaged in conduct that violates the professional standards of Section 5k above may promptly notify the RIMAN, INC. Compliance Department. Details of the incident (such as dates, number of occurrences and persons involved) and any supporting documentation should be included in the report to the extent available. Please use the Beauty Planner Policy Violation or Grievance Report Form available in the Library on My Riman to report violations and submit the form to Rules@riman.com.

5m. Security

All Beauty Planners must adopt, implement and maintain appropriate administrative, technical and physical safeguards to protect against anticipated threats or hazards to the security of Confidential Information and Customer Data.

These safeguards must be appropriate to the sensitivity of the information. Appropriate safeguards for electronic and paper records may include but are not limited to: (1) Encrypting data before electronically transmitting it; (2) Storing records in a secure location; and (3) Password-protecting computer files and securely shredding paper files containing confidential information or Customer data after transferring information into the RIMAN, INC. data systems. Without limitation of the preceding sentence or the provisions of Policies and Procedures regarding confidential information, Beauty Planners must keep Customer data and other confidential information secure from all persons who do not have legitimate business needs to see or use such information. A Beauty Planner must ensure he or she obtains and maintains consent from prospective customers and existing customers before sharing such prospective customers’ and existing customers’ data with RIMAN, INC. In the case of Customer data, such business needs must have been disclosed to the Customer and the Customer must have provided her or his informed consent to them. If Beauty Planners dispose of any paper or electronic record containing Customer data and other confidential information, Beauty Planners shall do so by taking all reasonable steps to destroy the information in a manner that preserves its security, such as by: (1) Shredding; (2) Permanently erasing and deleting; or (3) Otherwise modifying the Customer data and other Confidential Information in those records to make it unreadable and indecipherable through any means. Upon request, Beauty Planner will certify to RIMAN, INC. that all forms of the requested confidential information and Customer data have been destroyed and will describe any exceptions.

5n. Reporting Security Breaches

Beauty Planners must comply with all applicable privacy and data security laws, including any security breach notification laws. Without limitation of the preceding sentence, in the event of an actual or suspected security breach affecting any RIMAN, INC. data or Customer data, the applicable Beauty Planners shall first promptly notify the RIMAN, INC. Compliance Department in writing after becoming aware of such security breach, and if instructed by the RIMAN, INC. Legal or Compliance Department, notify the applicable Customers. Any such notification to Customers shall be made in compliance with the applicable law and shall specify the following: (1) The extent to which Customer data was or was suspected to be disclosed or compromised; (2) The circumstances of the security breach; (3) The date or period of time on which it occurred; (4) A description of the information affected; (5) A description of the steps taken to reduce the risk of harm from the security breach; (6) Contact information for a person able to answer questions regarding the security breach; (7) Any other information required by the applicable law; and (8) In the case of a notice to a privacy commissioner or other regulatory body, an assessment of the risk of harm to any affected persons and an estimate of the number of persons affected. Beauty Planners shall promptly comply with all applicable information security breach disclosure laws. Beauty Planners, at their expense, shall cooperate with RIMAN, INC., any applicable privacy commissioner or other regulatory body and the applicable Customers, and use their best efforts to mitigate any potential damage caused by a breach of their obligations under the Beauty Planner Agreement or any law applicable to Customer Data, including by sending notice to the affected individuals, applicable agencies and consumer reporting agencies, if such notification is required by law or by RIMAN, INC. in its sole discretion.

5o. Account Maintenance

Each Beauty Planner is solely responsible for maintaining her or his account with RIMAN, INC. and remitting all payments due in a timely manner. Should a Beauty Planner’s account go into collection, the Beauty Planner will be responsible for (and will indemnify and hold harmless RIMAN, INC. from and against) all costs and fees incurred by RIMAN, INC. in the collection of the amount due. The Beauty Planner agrees to allow RIMAN, INC. to deduct any amount due and any such costs and fees from the Beauty Planner’s account and/or any incentives, Achievement Rewards or other amounts due to the Beauty Planner.

5p. Sales Tax

In order to remove the sales tax administrative burden on our Beauty Planners, RIMAN, INC. takes the “final retailer” position and effectively collects, files and remits the tax to the appropriate state and local taxing agency on behalf of each Beauty Planner. RIMAN, INC. collects sales tax based on the suggested retail price of RIMAN, INC. products which are generally regarded as items intended to be resold, unless otherwise exempt. Tax on products and services, which are generally not intended to be resold (i.e. Business Starter Packs, RIMAN, INC. business supplies, RIMAN, INC. materials, etc.), will be based on their purchase price. However, if any such items are resold by the Beauty Planner for a higher price, it shall be the Beauty Planner’s responsibility to collect and remit sales tax to the appropriate state and local tax agency.

The rate of tax is based on the place of the sales transaction, which is generally considered the applicable “Ship To” address. If a Beauty Planner has submitted, and RIMAN, INC. has accepted, a current sales tax exemption certificate, RIMAN, INC. will return the sales tax on the Beauty Planner’s direct purchase of RIMAN, INC. products and services, and it shall be the Beauty Planner’s responsibility to collect and remit sales tax to the appropriate state and local tax agency. (See Registration of a Resale Certificate Form in the Library on My Riman for more details.)

5q. Confidential Information, Non-Solicitation, and other Business Restrictions

RIMAN, INC.’s relationship with its Beauty Planners is a valuable asset to the company. RIMAN, INC. provides extensive support to aid its Beauty Planners in achieving their goals, including access to RIMAN, INC.’s sensitive, confidential and proprietary information and trade secrets. At the same time, RIMAN, INC. seeks to protect this information as well as its goodwill.

Therefore, RIMAN, INC. and Beauty Planner agree as follows:

A Beauty Planner shall not disclose confidential information to any third individual or party entity. All confidential information is the property of RIMAN, INC. and is not owned by RIMAN, INC. Beauty Planners. A Beauty Planner shall use the same degree of care to protect confidential information that she or he uses to protect her or his own sensitive and proprietary information.

Both during the term of her or his Beauty Planner Agreement and indefinitely thereafter, a Beauty Planner shall:

• Use confidential information only for the purposes of performing her or his obligations or exercising rights  under her or his respective Beauty Planner Agreement; and
• Limit access to confidential information to only those persons who have a legitimate need to know such  information in the performance of Beauty Planner’s rights and obligations under her or his respective Beauty Planner Agreement. Each person who is given access to confidential information shall be bound by a confidentiality obligation at least equivalent to the confidentiality obligations of each Beauty Planner under her or his respective Beauty Planner Agreement. A Beauty Planner shall be responsible for the acts and omissions  of her or his respective employees, contractors and agents with respect to such confidentiality obligations. Notwithstanding the foregoing, a Beauty Planner may disclose confidential information to the extent she or he is legally compelled to do so, provided, however, that prior to any such compelled disclosure, the Beauty Planner notifies RIMAN, INC. and fully cooperates with RIMAN, INC. in protecting against or limiting the disclosure of confidential information.

Beauty Planner agrees that she or he will receive significant benefits from RIMAN, INC. including the opportunity to participate in training on the RIMAN, INC. products and access to support systems and other benefits of the RIMAN, INC. network. In consideration for the benefit of RIMAN, INC.’s investment in the development of its Beauty Planners, each Beauty Planner, to the fullest extent allowed by applicable law, agrees that the following restrictions apply to the Beauty Planner:

• To the fullest extent permitted by law, during the term of her or his Beauty Planner Agreement and for a period of six (6) months after the termination of her or his Beauty Planner Agreement, Beauty Planner will not, directly or indirectly, solicit any RIMAN, INC. Beauty Planner or any RIMAN, INC. employee for engagement as an employee, or as an independent Beauty Planner, contractor or distributor of any direct selling, network marketing, or social selling business, nor will Beauty Planner solicit any RIMAN, INC. employee to become a Beauty Planner of RIMAN, INC. during this period. For purposes of this paragraph, “Solicit” includes but is not limited to: (1) Communicating information or offering to provide information about another direct selling, network marketing, or social selling business opportunity to a RIMAN, INC. Beauty Planner or RIMAN, INC. employee; (2) Posting or messaging information about another direct selling, network marketing, or social selling business opportunity on any social media site (Facebook, Instagram, Twitter, etc.) utilized* by a Beauty Planner to promote her or his RIMAN, INC. business where “business” is inclusive of information shared about the products, services, and/or economic opportunity of RIMAN, INC.; and (3) Tagging any RIMAN, INC. Beauty Planner or RIMAN, INC. employee with a post on any social media site that provides information or offers to provide information about another direct selling or network marketing business opportunity.

*In reference to (2) above, deleting past RIMAN, INC. content from your social media page in order to circumvent this policy is not permitted.

In furtherance of this provision, a Beauty Planner shall not take any action that may reasonably be foreseen to result in drawing an inquiry from other Beauty Planners relating to the Beauty Planner’s other direct selling, network marketing, or social selling business opportunity. Violation of this provision shall constitute a violation of the Non-Solicitation Policy. Violation of Section 5q may result in immediate termination of the violating Beauty Planner’s Agreement.

• In exchange for being compensated, publicly recognized and otherwise promoted by the Company as a leader of RIMAN, INC., during the term of her or his Beauty Planner Agreement, a Beauty Planner who has achieved the position of Team Leader or above will not be eligible for certain rewards or incentives outside of the Compensation Plan, if that Beauty Planner also is promoting, marketing or selling the products, services or programs offered by any other direct selling business, regardless of whether the products, services or programs are related to skincare or whether they compete with RIMAN, INC. Team Leaders or above who promote, market or sell the products, services or programs offered by any other direct selling, network marketing, or social selling business may not be eligible for trips, training, programs, access to early product releases, global expansion, recognition, corporate- sponsored opportunities, and/or other similar remedial measures.
• Beauty Planners at all levels are obligated to notify RIMAN, INC. if they are enrolled as a Beauty Planner, Distributor, Affiliate, Ambassador, etc. for another Direct Selling company by sending an email to Rules@riman.com.
• During the term of her or his Beauty Planner Agreement, in order to avoid legal liability related to promotion of sales aids, a Beauty Planner may not sell training materials or sales aids including published  books, eBooks, videos, or other sales aids including mobile applications to her or his Downline or other Beauty Planners.
• During the term of her or his Beauty Planner Agreement, a Beauty Planner will not use confidential information for mass solicitation of charitable contributions other than those related to the communication of company sponsored RIMAN, INC. Prescription for Change Foundation programs. When partnering with a charitable organization in connection with a giveaway, donation, sale of or proceeds from the sale of RIMAN, INC. products, Beauty Planner must indicate in the communication that the solicitation of charitable contributions is not promoted or sponsored by RIMAN, INC. Beauty Planners who sponsor or promote such charitable activities must make it clear that participation is voluntary and may not exert undue influence or pressure on others to participate.

A Beauty Planner warrants that to the best of Beauty Planner’s knowledge there is no other existing contract or duty on Beauty Planner’s part that conflicts with or is inconsistent with this Agreement. Beauty Planner agrees to indemnify and hold harmless the Company from any and all losses and liabilities incurred or suffered by the Company by reason of the alleged breach by the Beauty Planner of any services agreement between Beauty Planner and any third party. The determination of whether an obligation is inconsistent or incompatible with a Beauty Planner’s obligations under the Beauty Planner Agreement shall be made at the reasonable discretion of RIMAN, INC.

Beauty Planners and the Company recognize that because network marketing is conducted through networks of independent contractors, and business is commonly conducted via the Internet and telephone, an effort to narrowly limit the geographic scope of the foregoing provisions would render them wholly ineffective. Therefore, Beauty Planners and RIMAN, INC. agree that the provisions of this Section shall apply to the 50 United States.

A Beauty Planner further agrees that the provisions contained in this Section are reasonable and necessary to protect the  legitimate interests of RIMAN, INC. and that the Beauty Planner’s Application would be rendered invalid in the absence of the Beauty Planner’s agreement to these provisions. A Beauty Planner agrees that the Beauty Planner’s breach or threatened breach of such provisions would cause RIMAN, INC. irreparable harm and        significant injury, the amount of which would be extremely difficult to estimate and ascertain, thus making any remedy at law or in damages inadequate. Each Beauty Planner therefore agrees that RIMAN, INC. shall be entitled, without the necessity of posting a bond or security, to the issuance of injunctive relief by any court or arbitrator of competent jurisdiction as provided in Section 16i, enjoining any breach or threatened breach of the above provisions and for any other relief such court deems appropriate. The rights granted to RIMAN, INC. in this Section are in addition to any other remedy available to RIMAN, INC. at law or in equity.

5r. Defend Trade Secrets Act

Notwithstanding anything in these Policies and Procedures or the Beauty Planner Agreement, pursuant to the 2016 Defend Trade Secrets Act, 18 U.S.C. § 1833(b), a Beauty Planner will not be held criminally or civilly liable under any Federal or State trade secret law for the disclosure of a trade secret of RIMAN, INC. that (a) is made (1) In confidence to a Federal, State or local government official, either directly or indirectly, or to the Beauty Planner’s attorney and (2) Solely for the purpose of reporting or investigating a suspected violation of law; or (b) is made in a complaint or other document that is filed under seal in a lawsuit or other proceeding. If a Beauty Planner files a lawsuit for retaliation for reporting a suspected violation of law, she or he may disclose the trade secret to her or his attorney and use the trade secret information in the court proceeding, but only if the Beauty Planner (1) Files any document containing the trade secret under seal, and (2) Does not disclose the trade secret, except pursuant to court order. Nothing herein or in the Beauty Planner Agreement is intended to conflict with 18 U.S.C. § 1833(b) or create any liability for disclosures of trade secrets that are expressly allowed by such section. Further, subject to the foregoing, nothing in any agreement that a Beauty Planner has with RIMAN, INC. shall prohibit or restrict the Beauty Planner from making any voluntary disclosure of information or documents related to potential violations of law to any governmental agency or legislative body, or any self-regulatory organization without advance notice to RIMAN, INC.

SECTION 6: SPONSORING AND TRAINING

6a. Sponsoring Other Beauty Planners

Beauty Planners may sponsor other persons to become Beauty Planners in any jurisdiction where RIMAN, INC. is authorized to do business. However, Beauty Planners earn incentives and Achievement Rewards in the program only based on the sale of the RIMAN, INC. products, not from sponsoring other Beauty Planners. The most current version of the Beauty Planner Agreement can always be found on www.riman.com and in the Library on My Riman. Once the potential Beauty Planners have read and understood the Beauty Planner Agreement, Terms and Conditions, and Policies and Procedures, they may complete the Beauty Planner Application with the Sponsors’ full name and Identification Number. Sponsors of Georgia residents must additionally, upon request, provide certain disclosures regarding RIMAN, INC. prior to submitting the Beauty Planner Application. (The Notice of Disclosures Required by Georgia Law document is located in the Library on My Riman.)

6b. Responsibilities of Sponsors

Sponsors must always present the RIMAN, INC. products and program to others in a manner that complies with the   Beauty Planner Agreement, including the requirements of Section 5 of these Policies and Procedures regarding business ethics and practices. In order to comply with various legal requirements, Sponsors must:

• Provide prospective Beauty Planners with a copy of, or access to, the current Policies and Procedures (located on www.riman.com) prior to submission of a new Beauty Planner Application;
• Ensure that prospective Beauty Planners complete and submit the Beauty Planner Application themselves. If extraordinary circumstances prevent a prospective Beauty Planner from submitting the online Beauty Planner Application, the sponsoring Beauty Planner may do so for the prospective Beauty Planner so long as the prospective Beauty Planner completes and signs a hard copy of the Beauty Planner Application in advance, is provided access to the Policies and Procedures and has the opportunity to review the Beauty Planner Application Terms and Conditions before enrolling, and in which case the signed Beauty Planner Application must be sent to the Sales Support Department: RIMAN, INC., Suite 2080, 3435 Wilshire Blvd., Los Angeles, CA, 90010.
  
  Additionally, the Sponsor must advise the new Beauty Planner to change her or his password as soon as possible and explain to the prospective Beauty Planners that the only required needs to become a Beauty Planner is an  Enrollment fee of $20.
• Educate Downline Beauty Planners about, and answer questions regarding, the Policies and Procedures and direct them to the Compliance Department for additional assistance.
• Ensure Beauty Customers complete the enrollment process themselves so that the prospective customer reviews and accepts the Customer Benefits Terms and Conditions. If extraordinary circumstances prevent a prospective Beauty Customer from enrolling online, the sponsoring Beauty Planner may do so for the prospective Beauty Customer so long as the Beauty Planner reviews the Customer Benefits Terms and Conditions with the customer, including the fact that the customer is signing up for a flexible auto ship program, and the Sponsoring Beauty Planner must provide the new Beauty Customer with a copy of the Customer Benefits Terms and Conditions.
  
  Copies of the Beauty Customer Benefits Terms & Conditions can be found on www.riman.com and in the Library on My Riman.

Sponsors are not required to maintain any inventory of Products or business supplies for new Beauty Planners.

6c. Applicant Rights and Responsibilities

It is a new Beauty Planner’s responsibility to understand her or his rights and obligations as incorporated into the Beauty Planner Agreement. Part of this responsibility includes performing due diligence to understand the Program and choose a Sponsor. For reasons of sponsoring ethics, RIMAN, INC. strongly encourages any new Beauty Planner to enroll in the Program under the Sponsor who introduced such Applicant to the Program. Every Beauty Planner, however, ultimately has the right to choose who her or his Sponsor will be. As such, if an individual asks to be registered under another Sponsor prior to submitting the Beauty Planner Application, RIMAN, INC. reserves the right to honor such request. Notwithstanding the foregoing, if a Beauty Customer desires to become a Beauty Planner, she or he must either: (1) Apply as a Beauty Planner under the Beauty Planner with whom she or he originally enrolled as a Beauty Customer; or (2) Close her or his account and wait a total of one hundred eighty (180) days before enrolling as a Beauty Planner with a different Sponsor. For additional information regarding Beauty Customers, see the Beauty Customer Benefits Terms and Conditions located in the Library on My Riman.

If two Beauty Planners both claim to be the Sponsor of an Applicant, RIMAN, INC. shall regard the first Beauty Planner Application received by RIMAN, INC. as the controlling Beauty Planner Application and shall designate the Beauty Planner listed as “the first Sponsor” on such Beauty Planner Application as the Applicant’s Sponsor.

Resolving disputes between Beauty Planners regarding claims of Sponsorship of another Beauty Planner is extremely difficult, particularly when a Downline organization is implicated. RIMAN, INC. reserves the sole and exclusive right to determine the final disposition of such disputes. Therefore, Beauty Planner Assumes the risk that multiple Beauty Planners may claim sponsorship of a downline organization and that RIMAN, INC. may Resolve such dispute in its sole discretion in favor of another Beauty Planner. Beauty Planner understands and agrees that to the extent permitted by law neither RIMAN, INC. nor its officers, members, directors, owners, employees or agents shall be held responsible for any damages that relate to or arise from the company's decision regarding the disposition of any downline organization that is implicated in a dispute between Beauty Planners regarding claims of sponsorship, and Beauty Planner waives any and all claims with respect thereto.

6d. Line Switching

Each Beauty Planner may only have one Sponsor, and no Beauty Planner shall sponsor or attempt to sponsor any person or Business Entity that has already submitted a Beauty Planner Applicant or Business Entity Registration Form, as applicable, to RIMAN, INC. or that has had a Beauty Planner Agreement terminated within the preceding one hundred eighty (180) days (or any Business Entity that is controlled by such a person or Business Entity). This practice, known as “Line Switching,” is strictly prohibited, as is any attempt to circumvent the prohibition on Line Switching through the use of pseudonyms or assumed names, a spouse’s or relative’s name, trade names, DBAs or Business Entities. A Beauty Planner is not permitted to encourage, offer or assist any other Beauty Planner to change Sponsors or Uplines.

Under no circumstance shall any Beauty Planner offer or provide any financial or other consideration or incentive to another Beauty Planner in exchange for such other Beauty Planner’s agreement to terminate her or his existing Beauty Planner Agreement and re-apply under another Sponsor. Once a Beauty Planner is sponsored, RIMAN, INC. requires that the relationship between the Beauty Planner and her or his Sponsor be maintained and protected.

6d (1): Changing Sponsorship

A Beauty Planner wishing to change Sponsors may do so only if she or he: (1) Terminates her or his applicable Beauty Planner Agreement by written notice to RIMAN, INC. as provided herein; (2) Does not participate in the Program in any capacity for one hundred eighty (180) consecutive days after the effective date of such termination; and (3) Re-applies to become a new Beauty Planner after the one hundred eighty (180) days period and is reaccepted by RIMAN, INC. in accordance with Section 3.

6d (2): Re-enrollment with Same Sponsor

In the case that a Beauty Planner has voluntarily terminated her or his Beauty Planner Agreement and chooses to re-enroll as a RIMAN, INC. Beauty Planner within one hundred eighty (180) days of such voluntary termination, such Beauty Planner’s Sponsor, upon re- enrollment, shall be her or his original Enrollment Sponsor, if such person is still a RIMAN, INC. Beauty Planner. In the case that the re-enrolling Beauty Planner’s original Enrollment Sponsor is not a RIMAN, INC. Beauty Planner at the time of re-enrollment, then the re-enrolling Beauty Planner’s Performance Sponsor shall be her or his new Sponsor at the time of re-enrollment. The same rules apply for a Beauty Planner who is involuntarily terminated and is later approved by RIMAN, INC. to re-enroll.

In cases wherein a Beauty Planner enrollment has occurred due to mistake, inadvertence or error, the new Beauty Planner must notify the Sales Support Department within three (3) Business Days of the enrollment to request a correction of the original enrollment Sponsor.

6d (3): Upgrading from Beauty Customer to Beauty Planner with a New Sponsor

If a Beauty Customer wishes to become a Beauty Planner under a new Sponsor, she or he must terminate the BC account and wait ninety (90) days to enroll as a Beauty Planner under the new Sponsor. However, if both the current and proposed new Sponsor, as well as the BC, all sign an agreement (which can be obtained by emailing Rules@riman.com) the wait time may be waived.

6d (4): Downgrading from Beauty Planner to Beauty Customer with a New Sponsor

If a Beauty Planner wishes to end their Beauty Planner Agreement and enroll as a Beauty Customer under a different Sponsor, she or he must terminate the Beauty Planner account and wait ninety (90) days, unless there is written agreement (which can be obtained by emailing Rules@riman.com) between the current and proposed new Sponsor, as well as the Beauty Planner, in which case the wait time to enroll as a Beauty Customer may be waived. The Beauty Planner Agreement will be terminated, and the account will be closed. The Beauty Customer who was previously a Beauty Planner under a different Sponsor must wait an additional ninety (90) days from the BC enrollment date to re-enroll as a Beauty Planner under the new Sponsor unless six (6) months have passed from the termination date of the Beauty Planner Agreement.

6d (5): Beauty Customer with New Sponsor with Subsequent Upgrade to Beauty Planner

If a BC has terminated her or his account and waited the appropriate thirty (30) days to switch to being a BC under a new Sponsor and now wants to become a Beauty Planner under that new Sponsor, the BC must wait an additional sixty (60) days, equating to the full ninety (90) day wait period, to become a Beauty Planner under a new Sponsor.

SECTION 7: ORDERING PROCEDURES

7a. General

To protect the Company’s brand integrity and intellectual property, and to help ensure compliance with legal requirements regarding disclosures and claims, except as provided in Section 10e, Beauty Planners must purchase all RIMAN, INC. products, marketing materials (including business cards) and business supplies from RIMAN, INC. All orders are subject to acceptance by RIMAN, INC. Orders for RIMAN, INC. products may be placed via the RIMAN, INC. website or through a My Riman Personal Website (MRW).

7b. Customer Order Deadlines

All orders are credited to a Beauty Planner’s account for the incentive Period in which the order was placed. In order for a Beauty Planner to be credited for an order in a particular month, the payment must be processed by 11:59pm PST on the last day of the month. For all orders processed via the RIMAN, INC. website, a My Riman Personal Website (MRW) or other ways, the cut-off for receipt of orders to be included in incentive and performance incentive calculations for any given month is 11:59pm PST on the last day of that month. RIMAN, INC. shall not be liable for incorrect, incomplete, lost or incorrectly mailed orders.

7c. Placing Orders Under Another Identification Number

Beauty Planners must place all orders using their own Identification Number and credit card. Placement of an order by a Beauty Planner using another Beauty Planner’s Identification Number or using another individual’s, customer’s, or Beauty Planner’s credit card is strictly prohibited.

7d. Forms of Payment

In order to simplify the payment process, facilitate the shipment of orders and maintain accurate Beauty Planner account records, RIMAN, INC. requires payment using a major credit card.

7e. Shipping Charges

Shipping charges will be applied on applicable orders, and will be automatically included as part of the “Order form” order entry process.

SECTION 8: SHIPMENTS

8a. General

After RIMAN, INC. has accepted and processed an order, it will use reasonable efforts to ship the order to the address specified in the order using a carrier chosen by RIMAN, INC. Risk of loss or damage will pass to the customer/ordering Beauty Planner upon the carrier’s confirmation of delivery to the specified address. Orders are shipped on business days only. Beauty Planners and their Customers should allow up to two (2) Business Days for order processing and an additional five to seven (5-7) Business Days for delivery within the continental U.S. For information on shipping to Alaska, Hawaii, see section 8c. In some instances, additional business days may be necessary to complete delivery due to USPS handling and routing which is outside of RIMAN, INC.’s control. RIMAN, INC. will use reasonable efforts to fill Beauty Planners’ and Customers’ orders but will not be liable for any damages arising from any failure to fill orders or any delay in delivery. RIMAN, INC. reserves the right to cancel any order where the address has been changed after the order is placed.

8b. Special Handling

Some RIMAN, INC. products require special handling as specified by federal, state and local regulations governing the shipping of these items. The method of shipment for these items is dictated by these regulations. RIMAN, INC. complies with these regulations and therefore the shipment of some products to certain locations may not be possible. Please contact the Sales Support Department for additional shipping information.

8c. Shipments to Alaska, Hawaii, Puerto Rico or Guam

Most RIMAN, INC. Products can be shipped to Alaska, Hawaii, but some restrictions apply, and additional shipping charges may apply.

8d. Order Tracking

Once an order has been placed, a tracking number will generally be provided via a shipment confirmation email within five (5) Business Days. A Beauty Planner (or her or his Customer for whom the order was placed) may contact the Sales Support Department at Support@riman.com if such an email is not received for order-tracking information. Once an order has been shipped, the tracking information will be made available via My Riman and via the Order History page on the RIMAN, INC. Website.

8e. Non-Deliverable Orders

In some cases, an order may be returned to RIMAN, INC. if the carrier is unable to deliver it to the specified shipping address.

This may happen because:

• The Beauty Planner or Customer did not accept the order when it was delivered by the carrier;
• The Beauty Planner or Customer was unavailable to accept delivery to an address or in an area that dictates signature-required for delivery;
• The Beauty Planner or Customer provided invalid or incorrect shipping information.

When this occurs, RIMAN, INC. will refund the order, less the cost of shipping, and neither the Beauty Planner nor the Beauty Planner’s Upline will receive any credit for the order. If the order has already been credited to the Beauty Planner’s Sales Volume, the credit (and any associated awards, incentives or Achievement Rewards) will be reversed/cancelled.

8f. Cancelled Orders

Orders can be cancelled on the same day they were placed as long as cancellation is complete by 2:59 pm Pacific Time only. Orders cannot be cancelled after 2:59pm Pacific time. RIMAN, INC. will use reasonable efforts to refund an order placed in error. In the event an order cannot be cancelled, a Beauty Planner must follow the procedure applicable to Returns under the Customer Satisfaction Guarantee as described in Section 9. Replacements or refunds for such orders are also handled in the same manner as described in Section 9.

8g. Missing Items

When an item is missing from an order, the Beauty Planner or Customer is requested to review her or his order details online and contact the Sales Support Department. If RIMAN, INC. determines that the item was not shipped with the original order, it will use reasonable efforts to ship the missing item to the address specified by the Beauty Planner or Customer at no charge within three to five (3-5) Business Days. Out-of-stock items may require a longer period. For additional information regarding out-of-stock items, refer to Section 8h.

8h.  Out-of-Stock Items

RIMAN, INC.’s inventory control procedures are intended to ensure that shortages of RIMAN, INC. products rarely occur.  However, should an item not be available, Beauty Planners will have the option of waiting for the backordered item to  be re-stocked or cancelling the order. RIMAN, INC. makes every effort to ensure that Beauty Planners receive the associated volume for an out-of-stock item when processing backorders. Beauty Planners who opt to cancel an order will be issued a prompt refund and will not receive the Sales Volume associated with the order.

8i. Discontinued Items

RIMAN, INC. may at any time discontinue the manufacture and/or sale of any RIMAN, INC. products, or make any changes in their respective prices, quality, performance, standards, grades, contents, place of origin or otherwise, in its sole discretion. RIMAN, INC. will have no liability to any Beauty Planner or Customer based on any such discontinuation or change. When an item is discontinued, orders will not be accepted for such items. RIMAN, INC. will use reasonable efforts to notify Beauty Planners of the date of discontinuance.

SECTION 9: RETURN PROCEDURES

9a. General

All Customers and Beauty Planners who wish to return RIMAN, INC. products to RIMAN, INC. for any reason must log in to their RIMAN, INC. account and complete a Return Authorization Form (RA) for those items they wish to return. Only items for which a refund is available pursuant to Section 9 should be returned to RIMAN, INC. Items returned for which no refund is available will be discarded. For information on how return adjustments may affect qualifications, incentives and Achievement Rewards, refer to Section 11. RIMAN, INC. regularly audits return behaviors and reserves the right to review and terminate any Beauty Planner Agreement for excessive or improper return activity.

9b. Returns of Defective or Damaged Products

For any items that were defective at the time that RIMAN, INC. delivered them to the carrier, RIMAN, INC. will, at the option of the Beauty Planner or Customer: (1) Ship replacements for the defective items to the Beauty Planner or applicable Customer at no additional charge if replacements are available; or (2) Refund the amounts paid for the items by crediting 100% of the purchase price, sales tax, and shipping charges to the credit card used to make the purchase. RIMAN, INC. reserves the right to arrange a product pick-up for defective products or for those RIMAN, INC. wishes to examine, at no charge to the purchaser at its discretion. The determination of whether the product was defective at the time of shipment shall be made by RIMAN, INC. in its sole discretion.

9c. Returns Under the Customer Satisfaction Guarantee

9c (1): Purchases made through the RIMAN, INC. Website or MRW

If for any reason a Customer is not completely satisfied with any RIMAN, INC. product, she or he may return the unopened products within thirty (30) days from the date of order for a refund of the amount paid for the product minus a restocking fee of 10% excluding shipping charges on the credit card used to make the purchase. Beauty Planners have (60) days from purchase date to return products.

9c (2): Reselling Products Between a Beauty Planner and a Customer

In the event products are re-sold directly between a Beauty Planner and a Customer, a Beauty Planner bears the responsibility of honoring the thirty (30) day Customer Satisfaction Guarantee. An electronic copy of a retail sales receipt must be provided to the Customer in order for the resale to be covered under the Customer Satisfaction Guarantee. (For additional information on Retail Sales Receipts, refer to Section 5i.) The cost to return ship the RIMAN, INC. products shall be the responsibility of the Customer or Beauty Planner. The Customer or Beauty Planner may place a separate order for replacement products if desired.

If the Beauty Planner sells the RIMAN, INC. product to the customer, the return deadline for the product is 30 days, so the product cannot be returned after 30 days.

9d. Return of Unsold Inventory by a Terminating Beauty Planner

In addition to a potential return under the thirty (30) days Customer Satisfaction Guarantee, a terminating Beauty Planner may return unsold RIMAN, INC. products that she or he personally purchased from RIMAN, INC. after sixty (60) days and up to 180 days from date of purchase for a refund if she or he does not wish to sell or use the items and the items are in resalable condition (see Section 9e below). Upon RIMAN, INC.’s receipt of the returned Products, the Company will refund he original purchase price minus a restocking fee of 10% of the resalable items. Customer shall be responsible for return shipping charges. The refund will be credited to the same credit card used for the original order or by such other method as determined by RIMAN, INC.

Beauty Planners who voluntarily terminate their Beauty Planner Agreement must submit a properly completed and signed Termination Notice Form to the Sales Support Department which will be effective when received and processed by RIMAN, INC. (Please allow seven to ten (7-10) Business Days for processing once the termination request has been received.)

*Beauty Planners residing in Maryland, Wyoming and Massachusetts may exceed the one (1) year return period, so long as the above-mentioned criteria is met.

To initiate a return, complete and email the Return form located in the library on the RIMAN, INC. website cs@riman.com.

9e. Resalable Items

RIMAN, INC. Products are “resalable” only if they meet all of the following requirements:

• The items are unopened and unused.
• The packaging and labeling are current and have not been altered or damaged.
• The current shelf life of the item must be valid for at least one year.
• The items and their packaging are in such condition that it is commercially reasonable within the  trade to sell the items at full price.
• The items, at the time of purchase, are not identified as non-returnable, discontinued, expired or  seasonal items.

SECTION 10: ADVERTISING AND USE OF RIMAN, INC. TRADEMARKS AND OTHER RIMAN, INC. CONTENT

10a. General

The RIMAN, INC. Trademarks and RIMAN, INC. Content represent RIMAN, INC.’s quality, integrity and service, and are valuable business assets that support a successful RIMAN, INC. Independent Beauty Planner Business. The RIMAN, INC. Trademarks, when properly used, lend strength, professionalism, and credibility to Beauty Planner Businesses. Accordingly, RIMAN, INC. and Beauty Planners have a mutual interest in protecting the integrity of the RIMAN, INC. Trademarks. For this reason, Beauty Planners must use the Trademarks and RIMAN, INC. Content only as permitted by Section 10. Any content or trademark visible to the public must be approved RIMAN, INC. Trademarks and RIMAN, INC. Content made available by the Company.

10b. Trademark Ownership

RIMAN, INC. is the sole and exclusive owner of all right, title and interest in the RIMAN, INC. Trademarks and RIMAN, INC. Content, including all related intellectual property and proprietary rights, subject only to the specific licenses granted to Beauty Planners in Section 10. Except as expressly set forth in this Section, Beauty Planners shall not acquire or claim any rights in any RIMAN, INC. Trademarks or RIMAN, INC. Content. No Beauty Planner’s use of any RIMAN, INC. Trademark or RIMAN, INC. Content shall give the Beauty Planner any right, title or interest in or to the RIMAN, INC. Trademark or RIMAN, INC. Content and all such use and associated goodwill will inure solely to the benefit of RIMAN, INC.

10c. License

Subject to full compliance with the terms and conditions of the Beauty Planner Agreement and this Section 10, RIMAN, INC. grants each Beauty Planner a non-transferable, non-exclusive right during the term of the Beauty Planner Agreement to use the RIMAN, INC. Trademarks solely to promote the RIMAN, INC. products (as outlined in Section 10d) and to indicate that the Beauty Planner is an authorized RIMAN, INC. Independent Beauty Planner.

Beauty Planners who wish to use a RIMAN, INC. logo must use the Independent Beauty Planner Logo which is available in the Library on My Office. Beauty Planners are not permitted to change or modify the Independent Beauty Planner Logo in any way.

10d. Restrictions

To ensure that the intellectual property of RIMAN, INC. is legally protected, Beauty Planners are not permitted to: (1) Use any trademark or service mark confusingly similar to any RIMAN, INC. Trademark or RIMAN, INC. Content; (2) Combine any RIMAN, INC. Trademark or RIMAN, INC. Content with any other brand’s tagline, trademark, image, logo or other intellectual property; (3) Remove any RIMAN, INC. Trademark or RIMAN, INC. Content from the RIMAN, INC. Products, RIMAN, INC. Marketing Materials or RIMAN, INC. Business Supplies; (4) Modify any RIMAN, INC. Trademark or RIMAN, INC. Content; (5) Use or register any domain name that includes any RIMAN, INC. Trademark, RIMAN, INC. Content or any mark confusingly similar thereto; (6) Use any RIMAN, INC. Trademark or RIMAN, INC. Content in connection with any products other than the original RIMAN, INC. products; (7) Use any RIMAN, INC. Trademark or RIMAN, INC. Content in connection with any other services, businesses or opportunities other than the a Beauty Planner Business; (8) Register or attempt to register any RIMAN, INC. Trademark or confusingly similar trademarks in any class of products or services anywhere in the world; (9) Use any trade name or business name in connection with a Beauty Planner Business  that includes any RIMAN, INC. Trademark or RIMAN, INC. Content.

10e. RIMAN, INC. Marketing Materials and Business Supplies

The RIMAN, INC. products and business model are subject to significant regulation, including by the Food & Drug Administration (FDA) and the Federal Trade Commission (FTC). To help address the highly regulated nature of the Company’s RIMAN, INC. products and business model, RIMAN, INC. has arranged for approved RIMAN, INC. Marketing Materials and Business Supplies to be available to Beauty Planners for use in promoting the RIMAN, INC. products and the program. Sections 5c and 5d explain what claims can be made about RIMAN, INC. products and business model. Each Beauty Planner is nonetheless responsible for legal compliance for any advertising and promotion she or he undertakes to promote RIMAN, INC. products. These materials are available through the Beauty Planner Only category of the RIMAN, INC. Website, and the Library on My Riman. If Beauty Planners have particular needs for RIMAN, INC. Marketing Materials or Business Supplies that are not available through the Company, Beauty Planners may submit suggestions to the RIMAN, INC. Marketing Department at support@riman.com. RIMAN, INC., however, is under no obligation to provide specially- requested RIMAN, INC. Marketing Materials or Business Supplies. RIMAN, INC.’s specific policies regarding Beauty Planner-created Marketing Materials are as follows:

10e (1): Trademark Merchandise

Beauty Planners who wish to use items with the RIMAN, INC. Trademarks, including the RIMAN, INC. logos, may purchase merchandise approved by RIMAN, INC. through the Beauty Planner Only category of the RIMAN, INC. Website, and a My RIMAN Personal Website (MRW). Beauty Planners are not permitted to add RIMAN, INC. Trademarks to any items or merchandise. Branding Beauty Planner team logos with RIMAN, INC. Trademarks, including the RIMAN, INC. logos, is not permitted.

10e (2): Branded Assets

Beauty Planners may use the Marketing Materials, including socially-shareable assets, images, videos, brochures, flyers and invitations, that RIMAN, INC. makes available on a variety of virtual sites, including but not limited to the Communications Corner, the Library on My Riman, The Insider Scoop and any RIMAN, INC. event websites. Because RIMAN, INC. and its Independent Beauty Planners must comply with direct selling and product-related regulations and intellectual property laws, all which also serve to protect the RIMAN, INC. brand and respect the intellectual property rights of third parties, Beauty Planners may not create their own flyers or invitations to advertise or promote the RIMAN, INC. products or the Program.

10e (3): Videos

Beauty Planners may use RIMAN, INC. corporate videos to advertise or promote the RIMAN, INC. Products and the Program. Corporate videos must be re-posted in their entirety and may not be modified in any way. It is the Beauty Planners’ responsibility to ensure that they are using the most current version of RIMAN, INC. videos. In some cases, Beauty Planners are allowed to create and share their own videos as long as the following rules are followed:

Personal Videos on Public Forums

In general, Beauty Planners may not post personal videos on public forums using the RIMAN, INC. Trademarks or RIMAN, INC. content, especially pertaining to the business opportunity. However, Beauty Planners may post videos on public forums discussing specific, approved products, but must follow the rules outlined below:

• ONLY approved products can be featured. For a full list of approved products and compliant claims, please refer to the VIDEO POLICY PRODUCT CHART.
• Beauty Planners are not permitted to discuss the business opportunity and/or RIMAN, INC. programs.
• No representation of income may be discussed.
• Beauty Planners must identify themselves as a RIMAN, INC. Independent Beauty Planner.
• Beauty Planners may not share videos of others without first obtaining their express, written consent.
• No videos featuring anyone under the age of eighteen (18) may be shown without express, written parental consent.
• All claims must be compliant.
• The following disclaimer must be used in its entirety: “Always read the label. Use as directed. Results may vary.”
• If required, always tag videos with appropriate hashtags.

Personal Videos on Private Forums

Beauty Planners may create personal videos that use RIMAN, INC. Trademarks or RIMAN, INC. content solely for the purposes of  training Active Beauty Planners. The intended audience of these videos must be Active Beauty Planners, not consumers or the public at large. They may only be shared on private forums such as on social media accounts with appropriate privacy settings. These videos must be in compliance with these Policies and Procedures and must contain the following disclaimer:

“This video is not sponsored or endorsed by RIMAN, INC. (“RIMAN, INC.”). The information and views in it  are provided by a RIMAN, INC. Independent Beauty Planner to be viewed by RIMAN, INC. Independent Beauty Planners only. It may not be shared with the public.”

1. Team Training Videos Mentioning Income and Lifestyles
   
   Any video that discusses or mentions the RIMAN, INC. Program and/or explicitly or implicitly makes an income or lifestyle claim must include this additional disclaimer:
   
   “This is my unique story. Actual earnings vary significantly; no income is guaranteed. For information regarding typical earnings, visit www.riman.com.”
2. Product Team Training Videos
   
   Any video that discusses or mentions RIMAN, INC. products must include this additional disclaimer:
   
   “Do not use the information provided as a substitute for medical advice. Results vary and depend on multiple factors, including age, gender, skin type and condition, other products used, health history, climate, lifestyle and diet. RIMAN, INC. makes no guarantee as to the results that you may experience.”

The disclaimers required in this section must be provided in their entirety in the video, either verbally or displayed  in writing for a reasonable period to enable the viewer to review the information. It is the responsibility of the Beauty Planner to ensure any of the material she or he is recording is compliant with these Policies and Procedures, as well as any Federal, State or local laws.

If Beauty Planners use the trademarks, trade names, service marks, copyrights, or intellectual property of any third     party in any personal video, it is solely their responsibility to ensure that they have received the proper license to  use such intellectual property and to pay the appropriate license fee. Beauty Planner warrants that she or he either owns all the content in the video or is authorized to use any materials that do not belong to her or him, including music that requires licensing. If any demands or legal claims are made against RIMAN, INC. or its officers or employees as a result of a Beauty Planner’s personal video, she or he promises to defend and indemnify RIMAN, INC. and be responsible and assume financial liability for responding to those claims or demands.

No other videos are approved for Beauty Planner use and, as such, Beauty Planners may not create videos that combine personal material with the RIMAN, INC. Trademarks or RIMAN, INC. content except as provided above. Finally, the videography of guest speakers at RIMAN, INC. corporate events may be prohibited, and Beauty Planners must comply with any specific instructions in that regard. For details on video streaming of events, see subsection below entitled “Video Streaming.”

10e (4): Video Streaming

Facebook Live and other streaming services are methods Beauty Planners may use to share information about RIMAN, INC. live with their team or prospective Customers and Beauty Planners. Beauty Planners may share content such as their own personal “why,” and information on RIMAN, INC. products or the Program. During a live event, Beauty Planners must include the same disclaimers as required in a video. While this content is streaming live, it is not otherwise subject to the Video Policy, as discussed above. This means Beauty Planners may host live streamed events on public  forums. Once the content is saved, however, it is considered a video and is subject to the Video Policy.

Live video streaming at events sponsored by RIMAN, INC. is subject to restriction and Beauty Planners must obtain permission before live streaming those events. This subsection only pertains to Beauty Planner-led events.

10e (5): Audio and Video Recordings

Training calls and business presentations may be recorded. If initiated by RIMAN, INC., RIMAN, INC. will ensure that participants are informed at the beginning of the call that it is being recorded. For any call initiated by Beauty Planners, it is the Beauty Planner’s responsibility to ensure that participants are informed at the start of the call  that it is being recorded. It is likewise the responsibility of Beauty Planners that they ensure that any of the material they are recording is compliant and abides by these Policies and Procedures, as well as any federal, state or local laws.

10e (6): Business Presentations

Beauty Planners may use the Business Presentation materials that RIMAN, INC. has made available through the Beauty Planner Only category of the RIMAN, INC. Website, and the Library on My Riman to promote the RIMAN, INC. products and the Program. Corporate business presentations must be re-posted in their entirety and may not be modified in any
way. It is the Beauty Planners’ responsibility to ensure that they are using the most current version of RIMAN, INC.’s  business presentations; no other business presentations are approved for Beauty Planner use.

10e (7): Training Tools

RIMAN, INC. makes optional training tools available through the Beauty Planner Only category of the RIMAN, INC. Website, and the Library on My Riman to advertise or promote the RIMAN, INC. products and the Program such as the Getting Started  Site or other RIMAN, INC. provided tools. Training tools that are not compliant with these Policies and Procedures may be subject to compliance action.

10e (8): Third-Party Training

Beauty Planners are responsible for the content of any third-party training session that they sponsor for their Downline  teams. Any such presentation must be compliant with all aspects of the Policies and Procedures and the trainer and the sponsoring Beauty Planner must both execute the Third-Party Training Agreement that is available in the Library on My Riman. RIMAN, INC. reserves the right to attend such third-party training events to ensure they are compliant and meet the requirements of the Policies and Procedures. Beauty Planners should be warned that there are various third-party trainers who purport to specialize in various direct selling matters and have been known to provide non-compliant content. RIMAN, INC. does not maintain a list of third-party trainers.

10f. General Advertising Policies

Beauty Planners must ensure that they only engage in advertising and marketing activities directed to Customers, potential Customers or potential Beauty Planners that comply with all applicable federal and state laws, rules and regulations, as well as any applicable platform terms, rules or guidelines. This includes, without limitation, compliance with all FTC guides, including the FTC’s Endorsement Guides and FAQs, privacy laws, and laws, rules  and regulations concerning email, SMS/text and phone calls. Beauty Planners should consult their own legal counsel for any questions about their compliance obligations.

10g. Mass Media Advertising

As a matter of fairness to all RIMAN, INC. Beauty Planners, Beauty Planners are not permitted to advertise the RIMAN, INC. products or the Program on television, radio, billboards, national print, online channels, social media including third-party online marketplaces, through mass mailings or through channels otherwise deemed inappropriate by RIMAN, INC. Subject to the other requirements of this Section, Beauty Planners are permitted to advertise in their local newspaper, local mailings, and outreach within a 50 mile radius of your home zip code, community newsletters, local opportunities, local business directories, through their local Chamber of Commerce.

Beauty Planners may not advertise under the "help wanted" section of any newspaper or other directory, nor may any advertisement state or imply that the Beauty Planner is seeking to employ or hire an individual for the company or that the Beauty Planner is an agent or recruiter for the Company. If an advertisement is placed in a newspaper or other directory, the advertisement must clearly indicate that the opportunity being presented is that of an independent contractor as an Independent Beauty Planner for RIMAN, INC.

10h. Selling Via Third-Party Internet Sites

Beauty Planners may sell the RIMAN, INC. products through their My Riman Personal Website (MRW) or through the RIMAN, INC. Website and may also direct Customers to purchase the RIMAN, INC. products through the RIMAN, INC. Website. Sales of the RIMAN, INC. products or RIMAN, INC. Branded Assets, through any other website, including but not limited to Third-Party Internet sites such as eBay, Amazon, Craigslist, VarageSale, Facebook Marketplace, and/or Poshmark, are strictly prohibited. This rule is required for many reasons, including consumer protection, compliance with laws regarding the RIMAN, INC. products, and to protect RIMAN, INC. Independent Beauty Planners from losing potential enrollments of Customers and Beauty Planners who may be reluctant to engage via the RIMAN, INC. Program because they view the third-party sites as a competitive source of supply. Violation of this section may subject Beauty Planners to immediate termination. Beauty Planners who wish to sell products through any other third-party website not mentioned above, may do so with prior written approval. For consideration, please send all details to rules@riman.com.

10i. My Riman business tool

My Riman personal website (MRW) is a proprietary suite of web-based tools that provides business and Customer relationship management resources to RIMAN, INC. Beauty Planners to support team growth, product sales, Downline productivity, and Customer satisfaction and retention. My Riman is available to all Beauty Planners.

My Riman personal website (MRW) is a website in which Beauty Planners may sell the RIMAN, INC. Products and enroll new Beauty Planners, with all transactions automatically linked directly to their RIMAN, INC. Beauty Planner Identification Numbers. It is the responsibility of each Beauty Planner to ensure that her or his My Riman website (MRW) fully complies with the RIMAN, INC. Website Terms and Conditions, these Policies and Procedures and all applicable federal and state rules and regulations. The requirement of compliance also extends to any social networking site that is linked from a Beauty Planner’s My Riman personal website (MRW). RIMAN, INC. reserves the right to disable any link from a Beauty Planner’s My Riman Personal Website (MRW) to a non-compliant social networking site or posting. Beauty Planners are permitted to send their own personalized URL to a third party and redirect to their own MRW sites.

10j. Social Media

Beauty Planners may join social networking sites, online forums, discussion groups, blogs and other forms of Internet communication to leverage the power of the RIMAN, INC. brand, and to communicate the benefits of the RIMAN, INC. products and the Program. Online social pages belonging to a Beauty Planner may be used to drive traffic to a My Riman personal website (MRW) or to the RIMAN, INC. website. However, social pages belonging to Influencers or other companies or brands may not be used to drive traffic to a Beauty Planner’s MRW. Social networks include but are not limited to such sites as Facebook, Instagram, Pinterest, LinkedIn, Twitter, etc.

Beauty Planners may use their own social networking profiles to advertise and promote their RIMAN, INC. businesses and the RIMAN, INC. products, and direct traffic to their respective MRW site or the RIMAN, INC. website. No actual sales of RIMAN, INC. products, however, may be processed on social networking profiles or groups, and no pricing may be shown on an image or in the text of a post. Profiles a Beauty Planner generates in any social community where RIMAN, INC., the RIMAN, INC. products or the Program are discussed or mentioned must clearly identify the Beauty Planner as a RIMAN, INC. Independent Beauty Planner, and when a Beauty Planner participates in those communities, Beauty Planners must avoid inappropriate conversations, comments, images, video, audio, applications or any other adult, profane, discriminatory or vulgar content. The determination of what is inappropriate is at RIMAN, INC.’s sole discretion and offending Beauty Planners will be subject to disciplinary action. If a link is provided, it must link to the Beauty Planner’s My Riman Personal Website (MRW), to a Beauty Planner’s independent website that has been previously approved by RIMAN, INC. pursuant to Section 10k, or to the RIMAN, INC. Website.

Beauty Planners may not use blog spam, spamtexting or any other mass-replicated methods to leave blog comments. Comments Beauty Planners create or leave must be useful, unique, relevant and specific to the blog’s article.

Beauty Planners who use social networking sites must also comply with the rules associated with that particular website or network. For example, some sites prohibit users from advertising products or promoting financial opportunities. Federal and state agencies have established guidelines and rules for what may and may not be communicated and even a Beauty Planner’s personal experience may not conform to these regulatory guidelines. Beauty Planners who provide testimonials on social networking sites and otherwise on the Internet are responsible for ensuring that their testimonials comply with all applicable laws and regulations.
Among other things, Beauty Planners shall not: (1) Make any specific income claim or commitment to any amount of income that others may realize as a RIMAN, INC. Beauty Planner; make any guarantee of success; or (2) Suggest that a specific amount of inventory must be purchased at the time of enrollment. Beauty Planners may describe, in general terms, the positive impact of RIMAN, INC. on their lifestyle or the positive visible results they have personally experienced from using the RIMAN, INC. Products.

In addition to the foregoing general provision, RIMAN, INC.’s specific policies regarding Social Networking and Social Media are as follows:

10j (1): Responsibility for Online Postings

Beauty Planners are personally responsible for their postings and all other online activity that relates to RIMAN, INC. Therefore, even if a Beauty Planner does not own or operate a blog or social media site, if a Beauty Planner makes a  post that relates to RIMAN, INC. or which can be traced to RIMAN, INC., the Beauty Planner is responsible for the  posting. Beauty Planners are also responsible for postings which occur on any blog or social media site that the Beauty Planner owns, operates or controls. RIMAN, INC. reserves the right to require the removal of non-compliant or infringing posts from any Beauty Planner’s social media pages and may terminate the Beauty Planner Agreement of any Beauty Planner who materially or repeatedly breaches this section.

10j (2): Identification as a RIMAN, INC. Independent distributor

Beauty Planners must disclose their full names on all social media postings, and conspicuously identify themselves as RIMAN, INC. Independent Beauty Planners. In addition to the foregoing, Beauty Planners may use the RIMAN, INC. Independent Beauty Planner logo in social networking profiles. The RIMAN, INC. Independent Beauty Planner logo is available in the Library on My Riman. Anonymous postings or use of an alias are prohibited.

10j (3): Deceptive Postings

Postings that are false, misleading or deceptive are prohibited. This includes, but is not limited to, false or deceptive postings relating to the RIMAN, INC. products, the Program, and/or Beauty Planner biographical information and/or  credentials.

10j (4): Use of Third-Party Intellectual Property

Subject to Section 10d, if Beauty Planners use the trademarks, trade names, service marks, copyrights, or intellectual property of any third party in any posting, it is solely their responsibility to ensure that they have received the proper license to use such intellectual property and pay the appropriate license fee. All third-party intellectual property must be properly referenced as the property of the third party, and Beauty Planners must adhere to any restrictions and conditions that the owner of the intellectual property places on the use of its property. A Beauty Planner may be personally liable for any violation of this policy should the owner of the intellectual property bring an action. In addition, it is important not to repost any posts which violate this policy.

10j (5): Respecting Privacy

Beauty Planners must respect the privacy of others and be judicious in their postings. Beauty Planners must not engage in  gossip or advance rumors about any individual, company or competitive products or services.

10j (6): Ethics & Legal Compliance

Beauty Planners must conduct themselves with professionalism, ethically and in full compliance with all laws on social networking sites. Beauty Planners are responsible for ensuring that any posts or other social media activity that  promotes the RIMAN, INC. products or Program is legally compliant, and complies with any applicable platform terms, rules or guidelines. This includes ensuring that their postings are truthful and accurate and that any legally required disclosures are made in compliance with applicable law. Report non-compliant posts to the Compliance Department at Rules@riman.com.

10j (7): Prohibited Postings

• Beauty Planners may not make any posting, or link to any posting or other material, that:
• Is sexually explicit, obscene or pornographic;
• Is profane, hateful, threatening, harmful, defamatory, libelous, harassing or discriminatory (whether based on race, ethnicity, creed, religion, gender, sexual orientation, physical disability or otherwise);
• Is solicitous of any unlawful behavior;
• Engages in personal attacks on any individual, group, or entity;
• Is in violation of any intellectual property rights of the Company or any third party; or
• Is not consistent with the standards set forth in these Policies and Procedures.

10j (8): Social Media and Online Presence with Independent Website Features

RIMAN, INC. reserves the sole and exclusive right to classify a Beauty Planner’s social media and online presence as the functional equivalent of operating an independent website. In such an instance, the Beauty Planner must adhere to the Company’s policies regarding independent websites. For example, a blog, a website developed on a blogging platform, and other social media presence that is developed for the primary purpose of marketing or promoting the RIMAN, INC. products or the Program, may be classified by the Company as an independent website. For additional information on Independent Websites, refer to Section 10l.

10j (9): Social Media and Independent Website Termination

If a Beauty Planner Agreement is terminated for any reason, the Beauty Planner must discontinue using the RIMAN, INC. name, all of the RIMAN, INC. Trademarks, trade names, service marks, other intellectual property and all derivatives of such marks and intellectual property, in any postings and on all social media sites that she or he utilizes. If the Beauty Planner posts on any social media site on which she or he has previously identified herself or himself as a RIMAN, INC. Independent Beauty Planner, she or he must conspicuously disclose that she or he is no longer a RIMAN, INC. Independent Beauty Planner.

In the event of a voluntary or involuntary termination of a RIMAN, INC. Beauty Planner Agreement, a Beauty Planner is required to remove all references to RIMAN, INC. from social networking profile(s) from public view within (10) ten days of the date of termination. If the Beauty Planner has a specific RIMAN, INC. social networking group presence, she or he is required to remove her or his social networking group from public view within ten (10) days of the date of termination. The name of the social networking group may be transferred to another RIMAN, INC. Beauty Planner subject to RIMAN, INC. approval. Removal of references to RIMAN, INC. from independent websites is subject to the provisions in the Independent Beauty Beauty Planner Website Application and Agreement.

10j (10): Sweepstakes, Contests and Giveaways

As an independent business owner, a Beauty Planner may choose to run a sweepstakes, contest or promotion. While  such sales tools are not illegal, it is important to understand that they are regulated by law, and the regulations differ by state. Raffles, on the other hand, are not a suitable mechanism for providing incentives. Prizes over a certain dollar amount may implicate IRS reporting requirements. We strongly recommend that any Beauty Planner who wishes to run a sweepstakes, contest or promotion in conjunction with their RIMAN, INC. business speak with a lawyer and/or consult the IRS website to ensure that it adheres to the relevant local laws and IRS reporting requirements. It is very important to ensure that all sweepstakes, contests or promotions are legally conducted. In all cases, a Beauty Planner must indicate that the sweepstakes, contest or promotion is not sponsored or approved by RIMAN, INC.

10k. Uninvited Solicitation

A Beauty Planner may not use or transmit unsolicited faxes, mass email distribution, unsolicited bulk email, unsolicited messaging or engage in “spamming” in connection with the advertising, promotion or sale of the RIMAN, INC. products or the Program, or the operation of their respective Beauty Planner Business. The terms “unsolicited faxes” and “unsolicited bulk email” mean the transmission via telephone, facsimile or bulk electronic mail (i.e., similar message emailed to numerous recipients), respectively, of any material or information to any person on an unsolicited basis. The exceptions to this prohibition are faxes and email to: (1) Any person who gave the Beauty Planner prior consent to send such fax or email; or (2) Any person with whom the Beauty Planner has an established business or personal relationship. Any email sent by or for a Beauty Planner advertising or promoting the RIMAN, INC. products, the Program or the Beauty Planner’s Beauty Planner Business must comply with requirements applicable to commercial emailers found in the Controlling the Assault of Non-Solicited Pornography and Marketing Act (“CAN-SPAM”) and the related FTC regulations, and any other applicable laws and regulations. Without limitation of the preceding paragraph, any electronic messages sent by email, social networking sites or other means by a Beauty Planner advertising or promoting the RIMAN, INC. products, the Program or the Beauty Planner’s Business must meet all of the following requirements:

• The email must clearly identify the Beauty Planner as the sender of the email and as a RIMAN, INC. Independent Beauty Planner;
• There must be a functioning return email address to the sender;
• There must be a notice in the email that advises the recipient that she or he may reply to the email via the functioning return email address to request that future email solicitations or correspondence not be sent to her or him (a functioning “opt-out” notice);
• The email must include the Beauty Planner’s physical mailing address;
• The email must clearly and conspicuously disclose that the message is an advertisement or solicitation;
• The use of deceptive subject lines and/or false header information is prohibited; and
• All “opt-out” requests, whether received electronically or otherwise, must be promptly honored.

It is understood that Beauty Planners may send individual messages via email, text message, or social networking sites to persons they do not know but who are in the wider network of people they do know. Beauty Planners are required to use their best judgment to respect the privacy and other interests of such persons and to follow all of the foregoing rules regarding the transmission of electronic messages.

RIMAN, INC. may periodically send commercial emails on behalf of Beauty Planners and Beauty Planners agree that RIMAN, INC. may send such emails, and that the Beauty Planners’ physical and email addresses may be included in such emails as outlined above.

10l. Domain Names and Email Addresses

Beauty Planners may not use or register any domain name or email address that consists of or contains any RIMAN, INC. Trademark, RIMAN, INC. content, or any mark confusingly similar, except that Beauty Planners may use a domain name that is provided by RIMAN, INC. in connection with their respective My Riman Personal Website (MRW). Domain names used in connection with any My Riman Personal Website (MRW) must be in good taste and exhibit no vulgarity. RIMAN, INC. reserves the right to prohibit the use of domain names deemed inappropriate by RIMAN, INC. in its sole discretion.

10m. Newsletters

Beauty Planner-created newsletters may be used for providing members of a Beauty Planner’s Downline with information on meetings, functions and events, for purposes of encouragement, motivation and recognition. Beauty Planners may only send newsletters to those within their Downline Report, which is available via My Riman. See My Riman FAQs set out in the Library on My Riman. A Beauty Planner may use RIMAN, INC. Trademarks or RIMAN, INC. content that RIMAN, INC. provides for such purposes in newsletters that they distribute to her or his Downlines.

In addition to the foregoing, newsletters must comply with the following:

• The newsletter must clearly identify the Beauty Planner as the publisher of the newsletter, must identify the Beauty Planner as a RIMAN, INC. Independent Beauty Planner, and must include the RIMAN, INC. Independent Beauty Planner logo;
• The newsletters must include the Income Disclaimer and the Product Disclaimer where appropriate; the newsletter must not reference earnings based on recruiting or sponsorship activities;
• The newsletter must not be used to sell, advertise or promote any product, service or program other than the RIMAN, INC. products or Program;
• The newsletter may contain articles and other RIMAN, INC. content taken from The Insider Scoop or other downloadable RIMAN, INC. content that RIMAN, INC. makes available for such purposes, provided that: (1) The RIMAN, INC. content is reproduced exactly as it originally appeared in the RIMAN, INC. marketing materials without any modification; (2) RIMAN, INC. or the applicable individual author is credited as the author of the RIMAN, INC. content; and (3) All copyright, trademark and other proprietary notices are reproduced with the RIMAN, INC. content as they originally appeared in the Library on My Riman;
• All “opt-out” requests for newsletters, whether received electronically or otherwise, must be promptly honored. Each Beauty Planner represents and warrants that any material or content that appears in her or his newsletters (other than material or content provided by RIMAN, INC.) does not and will not infringe or misappropriate any patent, copyright, trademark, trade secret, publicity, privacy or other rights of any third person and is not and will not be hateful, discriminatory or vulgar.

10n. Directory Listings and Advertising

10n (1): Telephone and Online Directories

A Beauty Planner who wishes to appear in a telephone directory, online or otherwise, or other similar directory must list her or his name alphabetically according to her or his surname or, if the Beauty Planner is a Business Entity, the trade name, business name or DBA of the Business Entity. If the directory permits, the Beauty Planner’s name may be  followed by the words “RIMAN, INC. Independent Beauty Planner” and the Beauty Planner’s address and telephone number. A Beauty Planner is permitted to advertise her or his Beauty Planner Business through telephone directory display ads provided she or he only uses approved RIMAN, INC. Trademarks.

10n (2): Toll-Free Numbers

A Beauty Planner may use and advertise toll-free telephone numbers in connection with her or his Beauty Planner Business, which must be listed in accordance with the guidelines above. A Beauty Planner may not state or imply that her or his toll-free number is a RIMAN, INC. number or is linked to any RIMAN, INC. location. In addition, any use of a toll-free number in connection with infomercials or any other television programs is prohibited. Beauty Planners may not use or register any toll-free number that consists of or contains any RIMAN, INC. Trademark, RIMAN, INC. content, or any mark confusingly similar.

10n (3): Answering the Phone

A Beauty Planner may not answer (or have any phone answering service or device answer) the telephone by saying  “RIMAN, INC.,” or in any manner that would lead the caller to believe that she or he has reached RIMAN, INC. or a RIMAN, INC. office. A Beauty Planner is permitted to state that she or he is an Independent Beauty Planner for RIMAN, INC.

10n (4): Telemarketing Techniques

The Federal Trade incentive and the Federal Communications incentive each have laws that restrict telemarketing practices. Both federal agencies (as well as a number of states) have “do not call” regulations as part of their telemarketing laws. Although RIMAN, INC. does not consider Beauty Planners to be “telemarketers” in the traditional sense of the word, these government regulations broadly define the term “telemarketer” and “telemarketing” so that a Beauty Planner’s inadvertent action of calling someone whose telephone number is listed on  the federal “do not call” registry could cause her or him to violate the law. These regulations must not be taken lightly, as they carry significant penalties.

Therefore, Beauty Planners must not engage in telemarketing in the operation of their RIMAN, INC. Beauty Planner Businesses.  The term “telemarketing” means the placing of one or more telephone calls to an individual or entity to induce the purchase of the RIMAN, INC. products or to discuss the Program. “Cold calls" made to prospective Customers or Beauty Planners that promote the RIMAN, INC. products or the Program constitute telemarketing and are prohibited.
Beauty Planners shall not place or initiate any automated, outbound telephone call to any person that delivers any pre- recorded message (a "robocall") regarding or relating to the RIMAN, INC. products or the Program. However, a telephone  call(s) placed to a prospective Customer or Beauty Planner (a "prospect") is permissible under the following situations:

• The Beauty Planner has an established business relationship (or other relationship) with the prospect such  that the prospect would reasonably expect to receive such a call. For example, if the prospect had recently purchased products from the Beauty Planner prior to the date of the telephone call to induce the prospect’s purchase of Products;
• The Beauty Planner receives the prospect’s personal inquiry regarding the RIMAN, INC. products or the Program within the three (3) months immediately preceding the date of such a call;
• The Beauty Planner receives written and signed permission from the prospect authorizing the Beauty Planner to call. The authorization must specify the telephone number(s) that the Beauty Planner is authorized to call;  or
• Beauty Planners may call family members, personal friends and acquaintances. An “acquaintance” is someone with whom the individual has had at least a first-hand relationship within the preceding three (3) months. The acquaintance exemption may not apply, however, if a Beauty Planner makes a habit of “card collecting” with everyone she/he meets and subsequently calls them, as the FTC may consider this a form of telemarketing. Therefore if a Beauty Planner engages in calling acquaintances, she/he must do so only on an occasional basis.

10o. Personal Videos, Photographs and Recordings

If any personal photographs, video, audio or other recordings of RIMAN, INC. corporate events or RIMAN, INC. employees is posted on the Internet (on any social media site or otherwise), RIMAN, INC. reserves the right at its discretion to require such personal video, audio or other recordings to be immediately removed and not otherwise displayed. Any such personal photographs, video, audio or other recording must be of high quality and, in the sole discretion of RIMAN, INC., must not portray RIMAN, INC. or employees in a negative light or in a way that may embarrass or damage the reputation of RIMAN, INC. or the individuals appearing in the photograph, video, audio or recording.

Beauty Planners may distribute, reproduce or post on the Internet videos, photographs or recordings that are made available by RIMAN, INC. Corporate for use by Beauty Planners. It is the responsibility of Beauty Planners to ensure any of the material they are sharing is compliant and abides by these Policies and Procedures.

10p. Reporting Online Policy Violations

Beauty Planners may participate in social networking as outlined in these policies. To comply with legal requirements  and maintain the Company’s brand integrity, any Beauty Planner who suspects a policy violation must report as much  information as possible, including detailed descriptions and screenshots, to Rules@riman.com.

10q. Affiliate Programs

RIMAN, INC. Beauty Planners are prohibited from participating in RIMAN, INC. affiliate programs and/or receiving any commission or cash back from sales resulting through the use of an affiliate link, such as Rakuten, Skimlinks, rewardStyle, Honey, Extrabux, Cartera, etc.

SECTION 11: COMPENSATION

11a. General

The Compensation Plan is attached as Appendix A to these Policies and Procedures and is incorporated into and   made a part of these Policies and Procedures. The Compensation Plan identifies the earning opportunities available to Beauty Planners and sets forth the sales and organizational requirements necessary to earn incentives and Achievement Rewards. The Compensation Plan is built upon sales of the RIMAN, INC. products to Customers.

Beauty Planners who meet minimum Sales Volume requirements are eligible to earn incentives and Achievement Rewards as described in this Section and in the Compensation Plan. RIMAN, INC. reserves the right to change, alter, or adjust the Compensation Plan at any time.

11b. RIMAN, INC. Riman Pay System

RIMAN, INC. uses a proprietary Riman Pay System to pay incentives and Achievement Rewards earned by Beauty Planners through the RIMAN, INC. Compensation Plan. RIMAN, INC. deposits money into their accounts of Beauty Planners through the Riman Pay System or third party processor of our choosing.

11c. Commission Periods

An incentive period under the Compensation Plan is equivalent to a calendar month. Orders received on the last day of the month as an commission Period via the RIMAN, INC. Website or Beauty Planners’ My Riman Personal Website (MRW) by 11:59pm PST will be included for that incentive period’s incentive and performance incentive period calculation. All orders received after the cut-off time/date will be included in the incentive and performance incentive calculation for the following incentive period. With respect to an incentive period, incentive payments will be issued to Beauty Planners no later than the 16th day following the close of that incentive period, unless otherwise notified by RIMAN, INC.

11d. Return Adjustments - Impact on Qualifications, Incentives, Achievement Rewards and Incentive Program Rewards

The qualifications, incentives, Performance Rewards, and Incentive Program Rewards attributable to RIMAN, INC. product(s) are not considered earned until after the applicable return period has expired. When a product is returned to RIMAN, INC. for a refund or funds are returned to a Beauty Planner or Customer due to a credit card chargeback, the qualifications, incentives, Achievement Rewards, and Incentive Program Rewards attributable to the returned product(s), funds, or volumes will be deducted from the Beauty Planner’s current and future qualifications, incentives and Achievement Rewards. These deductions will be made in the month in which the refund was given and will continue every incentive period thereafter until the incentives and Achievement Rewards are recovered from the Beauty Planner who received the incentives and Performance Reward on the sale of the returned product or disputed charge.

In the event any Beauty Planner’s Agreement is voluntarily or involuntarily terminated and the amounts of the incentives and Achievement Rewards attributable to the returned product(s) or returned funds have not yet been fully recovered by RIMAN, INC., the remainder of the outstanding balance may be set off against any earnings amounts owed to the terminated Beauty Planner.

RIMAN, INC. reserves the right to review and terminate any account for consistently excessive or improper return activity associated with non-defective merchandise.

11e. Payment for Month of Advancement

A Team Leader Beauty Planner or above is paid at the level of the highest title for which she or he satisfies the qualification requirements during the current incentive period. If she or he does not satisfy the qualification requirements for that recognition title during the current incentive period, she or he will be paid at the level of the highest paid-as title for which she or he qualifies.

11f. Accrual of Incentive or Performance Incentive Payments

A Beauty Planner must earn at least $20 in incentives and/or Achievement Rewards before she or he will receive payment to her or his own account. If the $20 threshold is not met, a Beauty Planner will not receive payment to her or his RIMAN, INC. Payday Account, including upon the Beauty Planner’s termination. Incentives and/or Achievement Rewards earned that do not meet this $20 threshold will be accrued and paid in a later incentive period when the Beauty Planner’s combined earnings are $20 or more.

11g. Closure of Inactive RIMAN, INC. RIMAN Wallet and Unclaimed incentives, Achievement Rewards and Credits

After three consecutive months of having a positive balance in your unpaid incentive without activity (example: No new loads via the incentive plan, no transfers, etc.), the balance will remain for a period of up to 36 months. RIMAN, INC. will attempt to notify the Beauty Planner of unpaid incentive by sending notice to her or his last known email address. Beauty Planner’s unpaid incentive will be withdrawn and the unclaimed incentives, Achievement Rewards and credits in the account will be paid to the relevant authority responsible for administering unclaimed monies in the relevant jurisdiction if the monies remain unclaimed for the statutory period under applicable state law. Beauty Planners waive all claims against RIMAN, INC., the payment processor and their officers, directors, members, owners, employees, and agents relating to the closure of a Beauty Planner's account or withdrawal of funds, even if the likelihood of such damages or losses are made known to RIMAN, INC. and/or the payment processor prior to the time of the cancellation or withdrawal.

SECTION 12: TRANSFER OF BEAUTY PLANNER AGREEMENT

12a. Sale or Transfer of a Beauty Planner Agreement

A Beauty Planner may not sell, assign or otherwise transfer her or his Beauty Planner Agreement without the prior written approval of RIMAN, INC. Please note, RIMAN, INC. will not approve a request for the sale or transfer of a Beauty Planner Agreement if the intention, whether express or implied, is to achieve Line Switching, or if RIMAN, INC. believes the sale or transfer is designed to circumvent any other policy or procedure or is being used as a “shelter account” to continue to collect earnings while placing the business in another individual’s name. If RIMAN, INC. believes that the goal of the sale or transfer is designed to circumvent any other policy the company will conduct an investigation and may refuse the request in its sole discretion. Specific rules on the sale and/or transfer of a Beauty Planner Agreement are as follows:

12a (1): Seller/Transferor Requirements

A Beauty Planner who wants to sell or transfer her or his Beauty Planner Agreement must meet the following criteria:

• Have been an Active Beauty Planner for at least twelve (12) months immediately prior to the sale or transfer request;
• Be in good standing and in compliance with the Policies and Procedures;
• Have annualized earnings of at least $25,000 in the twelve (12) months immediately prior to the sale or transfer request;
• Wait six (6) months before re-enrolling under a different Sponsor.

12a (2): Buyer/Transferee Requirements

A Beauty Planner who wants to buy or take over another business must meet the following criteria:

• Have been an Active Beauty Planner for at least twelve (12) months immediately prior to the sale or transfer request;
• Be in good standing and in compliance with the Policies and Procedures
• Have annualized earnings of at least $15,000 in the twelve (12) months immediately prior to the sale or transfer request, or 50% of the seller’s annualized earnings in the twelve (12) months immediately prior to the sale or transfer request; whichever is greater.
  
  Example: Buyer wants to purchase Seller’s Business and Seller has annualized earnings of $100,000. Buyer must have annualized earnings of at least $50,000 in order to qualify, not $15,000.

If the above-referenced criteria have been met, a Beauty Planner wishing to sell or transfer her or his Beauty Planner Agreement (“Seller”) must first provide Compliance with evidence that the immediate Upline Beauty Planner was informed in writing of the impending Sale or Transfer at least seven (7) calendar days prior to RIMAN, INC. drafting and sending the formal Sale and Transfer Agreement. If the Seller chooses to sell their Beauty Planner Agreement to their immediate Upline Beauty Planner and the two parties finalize a mutually acceptable sale/transfer arrangement, the Seller’s Downline will compress (roll up) into the immediate Upline Beauty Planner’s existing Downline. If the Seller chooses not to sell their Beauty Planner Agreement to their immediate Upline Beauty Planner, the Seller may offer to sell/transfer the Beauty Planner Agreement to another party that meets the eligibility requirements. If the Beauty Planner Agreement is sold or transferred to an existing RIMAN, INC. Beauty Planner, who is not the Seller’s immediate Upline Beauty Planner, the buying Beauty Planner must terminate their Beauty Planner Agreement, leave behind her or his existing Downline and assume the Seller’s position; the two organizations will not merge. The buying Beauty Planner’s existing Downline will then compress (roll up) to her or his former Sponsor.

If RIMAN, INC. believes that the goal of the Sale or Transfer is designed to circumvent any other policy it will conduct an investigation and may refuse the request at its discretion.

12b. Death and Incapacity

12b (1): Death

Upon the death of a Beauty Planner, the Beauty Planner’s interest in her or his Beauty Planner Agreement may be transferred only by will, trust or other testamentary instrument to the Beauty Planner’s heir, trustee or other beneficiary (each of such persons referred to herein as a “Transferee”), subject to the conditions and requirements of this Section and applicable law.

In addition, a Transferee shall have the right to assume the deceased Beauty Planner’s rights and obligations under the applicable Beauty Planner Agreement, including the right to collect incentives and Achievement Rewards generated by such Beauty Planner’s Downline, subject to the conditions and requirements of this section and applicable law.

However, a Transferee may not assume a Beauty Planner’s rights and obligations under an applicable Beauty Planner Agreement if RIMAN, INC. determines, in its sole discretion, that the Beauty Planner Agreement, other Beauty Planners in the applicable Upline, or RIMAN, INC. will be adversely affected by reason of such assumption.

Appropriate legal documentation must be submitted to RIMAN, INC. in connection with any transfer under this Section. Please note that should a Beauty Planner die without a will or other testamentary instrument designating the transferee of the Beauty Planner’s interest in her or his Beauty Planner Agreement, the Beauty Planner Agreement will be automatically terminated, and heirs of the deceased Beauty Planner will not have any rights under that Beauty Planner’s Beauty Planner Agreement. Accordingly, each Beauty Planner should seek the assistance of her or his attorney to assist in the preparation of a will, trust or other testamentary instrument that will properly transfer the Beauty Planner’s interest in her or his Beauty Planner Agreement.

To affect a testamentary transfer of a Beauty Planner’s interest in her or his Beauty Planner Agreement upon the death of such Beauty Planner, the Transferee must provide the following to RIMAN, INC.:

• A court order appointing the executor or trustee of the estate or testamentary letters or other instruments appointing the executor or trustee of the estate; and

In addition, when a Transferee assumes a Beauty Planner’s rights and obligations under an applicable Beauty Planner Agreement with RIMAN, INC.’s approval, the Transferee will, in addition to acquiring the right to collect incentives and Achievement Rewards generated by the deceased Beauty Planner’s Downline, otherwise assume all the rights and obligations of the deceased Beauty Planner under the Beauty Planner Agreement, provided the following requirements are met. The Transferee must:

• Submit a new Beauty Planner Application or Business Entity Registration Form, as applicable, and otherwise meet all the eligibility requirements to become a Beauty Planner;
• Comply with the terms and provisions of the Beauty Planner Agreement; and
• Meet all the qualifications for the deceased Beauty Planner’s level and title.

In the case of a Transferee that is a trust, these requirements may be satisfied by the trustee on behalf of the beneficiaries who would not otherwise meet the eligibility and qualification requirements to become a Beauty Planner. In the event that the Beauty Planner wishes to appoint a trustee on behalf of her or his minor child(ren), the trust may stay in effect only until the oldest child becomes 18 and is otherwise eligible to assume the Beauty Planner Agreement.

A Beauty Planner Agreement is reliant on the leadership ability of the individual Beauty Planner; therefore if a Beauty Planner’s interest in a Beauty Planner Agreement is bequeathed to joint devisees who desire to assume the Beauty Planner’s rights and obligations under such Consulting Agreement, they must form a Business Entity, identifying the person responsible for the entity’s operation and submit a properly completed and signed Business Entity Registration Form, and otherwise comply with all of the requirements for a Business Entity that is a Beauty Planner Agreement, as set forth in these Policies and Procedures. RIMAN, INC. will issue all incentive and Performance incentive payments and one IRS Form 1099 to the new Business Entity.

12b (2): Incapacity

Upon the incapacity of a Beauty Planner, the Beauty Planner’s agent, attorney-in-fact or legal representative (each of such persons referred to herein as an “Agent”) may act on behalf of such Beauty Planner under an applicable Beauty Planner Agreement, subject to the conditions and requirements of this section and applicable law. However, an Agent may not act on behalf of a Beauty Planner under the applicable Beauty Planner Agreement if RIMAN, INC. determines, in its sole discretion, that the Beauty Planner Agreement, other Beauty Planners in the applicable Upline, or RIMAN, INC. will be adversely affected by reason of such action; provided, however, that RIMAN, INC.’s exercise of such discretion shall be subject to any limitations under applicable law.

Appropriate legal documentation must be submitted to RIMAN, INC. in connection with any action by an Agent under this section. Accordingly, each Beauty Planner should consult her or his attorney to assist in the preparation of a power of attorney or other legal instrument that will authorize an Agent to act on behalf of such Beauty Planner under her or his Beauty Planner Agreement.

In order for an Agent to act on behalf of an incapacitated Beauty Planner, the Agent must provide the following to RIMAN, INC.:

• The power of attorney or other legal instrument authorizing the Agent to act on behalf of the Beauty Planner under her or his Beauty Planner Agreement in a form acceptable to RIMAN, INC.; and
• Such other documents as RIMAN, INC. may require in its sole discretion, including, without limitation, an affidavit from the Agent stating that the Power of Attorney or other legal instrument remains effective at the time it is presented to RIMAN, INC. and/or an indemnification agreement from the Agent.

12c. All Other Transfers by Beauty Planners Prohibited

Except as expressly permitted by this Section 12 with RIMAN, INC.’s prior written approval, Beauty Planners shall not assign, sell, transfer, delegate or otherwise dispose of, whether voluntarily or involuntarily, by operation of law or otherwise, the Beauty Planner Agreement, or any rights or obligations under the Beauty Planner Agreement. Any purported assignment of the Beauty Planner Agreement, including for the sale, transfer, delegation or other disposition of the Beauty Planner Agreement, except as permitted herein, will be null and void.

SECTION 13: TERMINATION AND SUSPENSION

13a. Voluntary Termination

A Beauty Planner has the right to terminate her or his Beauty Planner Agreement (and thereby end the Beauty Planner Agreement) at any time regardless of the reason. Beauty Planners who voluntarily terminate must begin the termination process by completing and submitting a Termination Notice Form, as found in the Library on My Riman, or by submitting a properly completed and signed Termination Notice Form to the Sales Support Department that will be effective when received and processed by RIMAN, INC. (Please allow seven to ten (7-10) Business Days for processing once the termination request has been received.) A Beauty Planner may also voluntarily terminate the Beauty Planner Agreement by electing not to renew as described in Section 4k, or by selling, assigning, or otherwise transferring the Beauty Planner Agreement, as described in Section 12. In addition, failure to renew the Beauty Planner Agreement is considered voluntary termination, as described in Section 4k.

A Beauty Planner who terminates her or his Beauty Planner Agreement on a voluntary basis shall have the right to seek to re- enroll in the RIMAN, INC. Program pursuant to the provisions of Section 13d of these Policies and Procedures.

13b. Involuntary Termination

In addition to the imposition of any remedial action described in Section 14, RIMAN, INC. reserves the right to terminate the Beauty Planner Agreement of any Beauty Planner who, in the reasonable judgment of RIMAN, INC., fails to provide required information including, but not limited to, Social Security Number or Federal Tax Identification Number, or has violated the terms of the Beauty Planner Agreement, or for acts or omissions which RIMAN, INC. reasonably deems to be harmful to the interests of other Beauty Planners, Customers or RIMAN, INC. Comments or social media posts that state, hint at, or allude to the fact that a Beauty Planner is no longer an RIMAN, INC. Independent Beauty Planner will be considered a public announcement of the termination of her/his Beauty Planner Agreement with RIMAN, INC. Beauty Planners should recognize that the previously stated action may, without limitation, result in a notice of non-compliance and/or where appropriate, termination of the Beauty Planner Agreement. Involuntary termination shall be effective upon RIMAN, INC.’s notice to Beauty Planner.

A Beauty Planner who has her or his Beauty Planner Agreement terminated on an involuntary basis may seek to re-enroll in the RIMAN, INC. Program by submitting a formal written request after the one (1) year anniversary of the termination date. RIMAN, INC., however, reserves the right to reject any such request in its sole discretion, to the extent permitted by applicable law. If RIMAN, INC. accepts the re-enrollment request, the Beauty Planner must complete a new Beauty Planner Agreement and should pay an Enrollment Fee. A re-enrolled Beauty Planner will have no access or rights to any Downline organization that may have existed under her or his prior Beauty Planner Agreement.

13c. Effect of Termination

Upon any expiration or termination of a Beauty Planner Agreement, the former Beauty Planner shall have no right, title, claim or interest to the Beauty Planner Agreement or Downline that she or he operated, or to the opportunity to receive any incentives or Achievement Rewards from future sales generated by the Beauty Planner Agreement or Downline. A Beauty Planner whose Beauty Planner Agreement is terminated will lose all rights to participate in or benefit from the Program. This includes the right to sell the RIMAN, INC. products, act as a Sponsor, use any RIMAN, INC. Trademarks or other RIMAN, INC. content for any purpose, and the right to receive future incentives and Achievement Rewards or other income resulting from sales and other activities of the Beauty Planner’s former Downline. In the event of termination, all licenses granted to the Beauty Planner hereunder, if any, shall automatically terminate, and the terminated Beauty Planner agrees to waive all rights, if any, she or he may have, including but not limited to, property rights, if any, to her or his former Downline and any incentives, Achievement Rewards, Incentive Program Rewards or other amounts derived from the future sales and other activities of such Downline.

Former Beauty Planners shall not hold themselves out as Beauty Planners and shall not have the right to sell the RIMAN, INC. products, sponsor other Beauty Planners or otherwise participate in the Program. Beauty Planners whose Beauty Planner Agreements are terminated shall receive incentives and Achievement Rewards for the last full incentive periods in which they were active and qualified prior to termination (less any amounts withheld during any suspension preceding an involuntary termination, any outstanding balance that may exist on the Beauty Planners’ accounts, or any other amounts that may be owed to RIMAN, INC.).

Incentive Program Rewards are only eligible to those Beauty Planners who hold an active Beauty Planner Agreement. For information regarding unpaid incentive and unclaimed incentives, Achievement Rewards and credits, refer to Section 11g. RIMAN, INC. will not be liable to any Beauty Planner for damages of any kind solely as a result of terminating a Beauty Planner Agreement in accordance with the terms set forth herein, and termination of the Beauty Planner Agreement will be without prejudice to any other right or remedy of RIMAN, INC. under the Beauty Planner Agreement or applicable law.

13d. Re-Enrollment

A Beauty Planner who has voluntarily terminated the Beauty Planner Agreement, either through non-renewal or by selling, assigning, or otherwise transferring the Beauty Planner Agreement in accordance with Section 12, may re-enroll as a Beauty Planner by submitting application and paying the enrollment fee, and the Beauty Planner will be provided a new Identification Number. Re- enrollment timelines: (1) If a Beauty Planner wishes to re-enroll within six (6) months of the deactivation date, she or he must remain under her or his same sponsor. However, the downline before termination is not maintained, or (2) If a Beauty Planner wishes to re-enroll more than six (6) months after the deactivation date, she or he may enroll under any RIMAN, INC. Beauty Planner. Please contact the Sales Support Department for instructions on how to re-enroll.

13e. Right of Termination

RIMAN, INC. expressly reserves the right to terminate all Beauty Planner Agreements upon thirty (30) days written notice (or upon such shorter notice as required by unforeseen circumstances) in the event it elects to: (1) Cease business operations; (2) Dissolve as a business entity; or (3) Terminate distribution of its products via direct selling.

SECTION 14: REMEDIAL ACTIONS, GRIEVANCES AND COMPLAINTS

14a. Remedial Actions

A violation of the Beauty Planner Agreement, or any act or omission that RIMAN, INC. determines in its sole discretion may damage its reputation or goodwill, by a Beauty Planner, or her or his employees, independent contractors or agents, may be considered a breach of the Beauty Planner Agreement. RIMAN, INC. will provide a notice of breach and a reasonable opportunity to cure the same, except that in instances where RIMAN, INC. reasonably determines in its sole discretion that such breach is egregious and/or is not capable of being cured within a reasonable cure period, and/or is part of a repeated pattern of breaches. RIMAN, INC. reserves the right to immediately terminate the Beauty Planner Agreement upon notice. Measures RIMAN, INC. may take could include one or more of the following:

• A notice email or telephone call;
• Issuance of a written warning letter to the offending Beauty Planner;
• Requiring the offending Beauty Planner to take immediate corrective measures;
• The withholding of all or part of the offending Beauty Planner’s incentives or Achievement Rewards or eligibility for Incentive Program Rewards during the period that RIMAN, INC. is investigating any conduct allegedly in breach of the Beauty Planner Agreement or as a result of RIMAN, INC.’s determination that such withholding is required in light of the circumstances. If the Beauty Planner Agreement is ultimately terminated, the Beauty Planner will not be entitled to recover any incentives, Achievement Rewards or Incentive Program Rewards withheld during the investigation period;
• Suspension of the offender’s Beauty Planner Agreement, including suspension of payment of incentives or Achievement Rewards or entitlement to Incentive Program Rewards for one or more incentive Periods;
• Involuntary termination of the offender’s Beauty Planner Agreement;
• Any other measure permitted by applicable law, whether expressly allowed within any provisions of the Beauty Planner Agreement or which RIMAN, INC. deems practicable to implement and appropriate to equitably resolve injuries caused partially or exclusively by the offending Beauty Planner’s policy violation or contractual breach; and
• In situations deemed appropriate by RIMAN, INC., the Company may institute legal proceedings for monetary and/or equitable relief.

14b. Grievances and Complaints

When a Beauty Planner has a grievance or complaint with another Beauty Planner regarding any practices or conduct in relationship to her or his Beauty Planner Agreement, the complaining Beauty Planner should first report the problem to her  or his Sponsor. If the matter cannot be resolved, it may be reported in writing to the Compliance Department by filling out a Grievance Report Form available in the Library on My Office. If a Beauty Planner has a complaint of harassment or other inappropriate conduct on the part of an employee or representative of RIMAN, INC., the Beauty Planner may file a report with the Compliance Department without first reporting the issue to her or his Sponsor. The Compliance Department will review the facts and may attempt to assist the Beauty Planner to resolve the issue.

If the issue is such that a Beauty Planner feels threatened with serious bodily harm or believes she or he is the victim  of financial fraud or other criminal activity, then the Beauty Planner should contact law enforcement authorities and   file a police report.

SECTION 15: WARRANTIES; LIMITATION OF LIABILITY; INDEMNIFICATION

15a. Warranty; Disclaimer

RIMAN, INC. warrants to Beauty Planners that the RIMAN, INC. products as and when delivered by RIMAN, INC. shall be free from material defects. RIMAN, INC.’s sole obligation to Beauty Planners, and Beauty Planners’ sole and exclusive remedy, for breach of this warranty shall be to return any defective RIMAN, INC. product and receive a replacement or refund as described in Section 9.
To the maximum extent permitted by applicable law, RIMAN, INC. hereby disclaims all other warranties with respect to the RIMAN, INC. products, The program, RIMAN, INC. marketing materials, RIMAN, INC. business supplies, and any other subject matter of the Beauty Planner agreement, whether express, implied or statutory, including any warranties of merchantability, fitness for a particular purpose, title, noninfringement, accuracy or completeness of content, results, lack of negligence or lack of workmanlike effort, and correspondence to description.

15b. Limitation of Liability

Notwithstanding anything herein to the contrary or any failure of essential purpose, in no event shall a Beauty Planner or RIMAN, INC. (including any of its related parties (As defined in Section 16i)) be liable to the other party for any special, incidental, indirect, punitive or exemplary, or consequential damages of any kind or nature, however caused, arising out of or related to the Beauty Planner Agreement or the subject matter hereof (including but not limited to the RIMAN, INC. products the program, RIMAN, INC. marketing materials or RIMAN, INC. business supplies), whether such liability is asserted on the basis of contract, tort or other theory of liability (including but not limited to negligence or strict liability), or otherwise, even if the Beauty Planner or RIMAN, INC. (or any of its related parties) have been advised of the possibility of such damages. In jurisdictions that do not give effect to limited liability or exculpatory clauses, this provision is not applicable. In Jurisdictions that allow for exculpatory or limited liability clauses in a limited manner, this provision is applicable to the fullest extent allowed by the law of such jurisdiction.

15c. Indemnification

Each Beauty Planner agrees to indemnify, defend and hold harmless RIMAN, INC. (together with its Related Parties  as defined in Section 16i), its agents, other Beauty Planners, stockholders, members, employees, directors, officers and attorneys (collectively “Indemnified Parties”) from and against any and all losses or liabilities (including attorney’s fees) they may suffer or incur as a result of such Beauty Planner’s actions or inactions, or breach or alleged  breach of the Beauty Planner Agreement, including, without limitation, any terms or conditions of these Policies and Procedures.

SECTION 16: MISCELLANEOUS; DISPUTE RESOLUTION

16a. Severability

If any provision of the Beauty Planner Agreement is determined to be invalid or unenforceable, in whole or in part, such provision shall be reformed only to the extent necessary to make it enforceable, and the remaining part of such provision and all other provisions of the Beauty Planner Agreement will continue in full force and effect to the maximum extent possible so as to effect the intent of the parties, or if incapable of such reform, only such limited  portion of the provision that is held to be void or unenforceable shall be deleted from the Beauty Planner Agreement, and the remainder of the Beauty Planner Agreement and such provisions as applied to other persons, places and circumstances will remain in full force and effect.

16b. Waivers

The waiver by either party of a breach of or a default under any provision of the Beauty Planner Agreement will not be effective unless in writing and will not be construed as a waiver of any subsequent breach of or default under the same or any other provision of the Beauty Planner Agreement, nor will any delay or omission on the part of either party  to exercise or avail itself of any right or remedy that it has or may have hereunder operate as a waiver of any right or remedy.

16c. Governing Law

The Beauty Planner Agreement, which includes the Policies and Procedures, is to be construed in accordance with and governed by the laws of California, without regard to its choice of law principles, and the Federal Arbitration Act shall govern the Beauty Planner Agreement’s Dispute Resolution Agreement, which is found in Section 16i of the Policies and Procedures, without giving effect to any state law to the contrary.

This Beauty Planner Agreement is intended to govern the terms and conditions that apply to RIMAN, INC. Beauty Planners for whom the United States (or its territories) is their home country, regardless of any individual’s residence or sales territory. To the extent that any provision of this Beauty Planner Agreement is not enforceable under applicable law, including Section 16600 of the California Business and Professions Code, which prohibits contracts that restrain persons from engaging in a lawful profession, trade or business of any kind, the parties agree to renegotiate such provision in good faith. In the event the parties cannot reach mutually agreeable and enforceable replacement for such provision, then: 1) Such provision shall be stricken from this Agreement; 2) The balance of this Agreement shall be interpreted as if such provision were excluded; and 3) The balance of this Agreement shall be enforceable in accord with its terms.

16d. Right to Use Third Parties

Notwithstanding anything to the contrary in the Beauty Planner Agreement, RIMAN, INC. may use Beauty Planners or  other contractors in connection with the performance of its obligations and the exercise of its rights under the Beauty Planner Agreement.

16e. Force Majeure

RIMAN, INC. will not be liable to any Beauty Planner for failure or delay in performing its obligations hereunder if such failure or delay is due to circumstances beyond its reasonable control, including acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in  transportation, unavailability of or interruption or delay in telecommunications or third-party services, or inability  to obtain raw materials, supplies, equipment or power needed to perform hereunder.

16f. Interpretation

For purposes of interpreting the Beauty Planner Agreement: (1) Headings are for reference purposes only and will not be deemed a part of the Beauty Planner Agreement; (2) Unless the context otherwise requires, the singular includes the plural and the plural includes the singular; (3) Unless otherwise specifically stated, the words “herein,” “hereof,” and “hereunder,” and other words of similar import refer to the Beauty Planner Agreement as a whole and not to any particular section or paragraph; and (4) The words “include” and “including” shall not be construed as terms of limitation and shall therefore mean “including but not limited to” and “including without limitation.”

16g. Entire Agreement

The Beauty Planner Agreement, along with all documents incorporated by reference, in their current form and as amended by the Company in its sole discretion, constitute the entire agreement of the parties hereto with respect to its subject matter. The Beauty Planner Agreement supersedes all previous, contemporaneous, inconsistent agreements, negotiations, representations and promises between the parties, written or oral, regarding the subject matter hereunder. There are no oral or written collateral representations, agreements or understandings except as provided herein.

16h. Notices

Except as otherwise expressly set forth in the Beauty Planner Agreement, all notices required or permitted by the Beauty Planner Agreement shall be in writing and sent to the party to be notified. Notices to RIMAN, INC. shall be sent to RIMAN, INC., Suite 2080, 3435 Wilshire Blvd., Los Angeles, CA, 90010, Attention: Legal, or by email to Legal@riman.com. Notices to a Beauty Planner shall be sent via email to the email address on the applicable Beauty Planner Application or updated Beauty Planner Account Profile, or by personal delivery, nationally recognized overnight courier (with all fees pre-paid), facsimile, or certified or registered mail.

16i. Dispute Resolution

This provision contains an agreement that affects how claims a Beauty Planner may have against RIMAN, INC., or claims RIMAN, INC. may have against a Beauty Planner will be resolved. The parties understand and agree that the dispute resolution agreement in section 16i operates as a separate and distinct agreement that is severable from the remainder of the Beauty Planner Agreement and is enforceable regardless of the enforceability of any other provision of the Beauty Planner Agreement or the Beauty Planner Agreement as a whole. Consideration for this dispute resolution agreement includes, without limitation, the parties’ mutual agreement to arbitrate claims. The parties further understand and agree that the unenforceability of the Beauty Planner Agreement in  whole or in part shall not support a finding that the dispute resolution agreement in section 16i is unenforceable. The Federal Arbitration Act (“FAA”) shall govern the dispute   resolution agreement in this section 16i without giving effect to any state law to the contrary.

Any controversy, claim or dispute of whatever nature arising between Beauty Planner, on the one hand, and RIMAN, INC. and/or the Related Parties (as defined below), on the other, including but not limited to those arising out of or relating to the Beauty Planner Agreement including these Policies and Procedures or the breach thereof, the sale, purchase or use of the RIMAN, INC. products or the commercial, economic or other relationship of Beauty Planner and RIMAN, INC. and/or the Related Parties (for purposes of this Section 16i, each a “party”), whether such claim is based on rights, privileges or interests recognized by or based upon statute, contract, tort, common law or otherwise (“Dispute”), and any Dispute as to the arbitrability of a matter under this provision, shall be settled through negotiation, mediation or arbitration, as provided in this Section 16i.

If a Dispute arises, the parties shall first attempt in good faith to resolve it promptly by negotiation. Any of the  parties involved in the Dispute may initiate negotiation by providing notice (the “Dispute Notice”) to each involved party setting forth the subject of the Dispute and the relief sought by the party providing the Dispute Notice, and designating a representative who has full authority to negotiate and settle the Dispute. Within ten (10) business days after the Dispute Notice is provided, each recipient shall respond to all other known recipients of the Dispute Notice with notice of the recipient’s position on and recommended solution to the Dispute, designating a representative who has full authority to negotiate and settle the Dispute.

Within (20) twenty business days after the Dispute Notice is provided, the representatives designated by the parties shall confer  either in person at a mutually acceptable time and place or by telephone, and thereafter as often as they reasonably deem necessary, to attempt to resolve the Dispute.

At any time twenty (20) business days or more after the Dispute Notice is provided, but prior to the initiation of    arbitration, regardless of whether negotiations are continuing, any party may submit the Dispute to JAMS for mediation by providing notice of such request to all other concerned parties and providing such notice and a copy   of all relevant Dispute Notices and notices responding thereto to JAMS. In such case, the parties shall cooperate   with JAMS and with one another in selecting a mediator from the JAMS panel of neutrals and in promptly scheduling the mediation proceedings, and shall participate in good faith in the mediation either in person at a mutually acceptable time and place or by telephone, in accordance with the then-prevailing JAMS’s mediation procedures and this Section, which shall control.

Any Dispute not resolved in writing by negotiation or mediation shall be subject to and shall be settled exclusively   by final, binding arbitration before a single arbitrator or, for Disputes in excess of $2 million, a panel of three arbitrators, in San Francisco, California, in accordance with the then-prevailing Comprehensive Arbitration Rules of JAMS, Inc. No party may commence Arbitration with respect to any Dispute unless that party has pursued negotiation and, if requested, mediation, as provided herein, provided, however, that no party shall be obligated to continue to participate in negotiation or mediation if the parties have not resolved the Dispute in writing within sixty (60) business days after the Dispute Notice was provided to any party or such longer period as may be agreed by the parties. Unless otherwise agreed by the parties, the mediator shall be disqualified from serving as  an arbitrator in the case. The parties understand and agree that if the arbitrator or arbitral panel awards any relief that is inconsistent with the Limitation of Liability provision in Section 15b herein, such award exceeds the scope   of the arbitrator’s or the arbitral panel’s authority, and any party may seek a review of the award in the exclusive jurisdiction and venue of the courts of the State of California residing in the City of San Francisco. Notwithstanding the foregoing, venue and jurisdiction for any claims or disputes arising under or relating to the Beauty Planner Agreement brought by residents of Louisiana shall be established pursuant to Louisiana law.

The negotiation, mediation or arbitration of any dispute shall be limited to individual relief only and shall not include class, collective or representative relief. In any arbitration of a dispute, the arbitrator or arbitral panel shall only have the power to award individual relief and shall not have the power to award any class, collective or representative relief. The parties understand and agree that each is waiving the right to trial by jury or to participate in a class, collective or other representative action. Notwithstanding anything to the contrary herein, any party may bring claims pursuant to California’s Private Attorneys General Act (“PAGA”), provided, however, that to the extent permitted by applicable law, any PAGA claims shall be exclusively arbitrated in accordance with this section 16i, and the arbitrator or arbitral panel shall have authority to award any and all relief available under PAGA.

The parties agree that RIMAN, INC. has valuable trade secrets and proprietary and confidential information. The parties agree to take all necessary steps to protect from public disclosure such trade secrets and proprietary and  confidential information.

To the fullest extent allowed by law: 1) The costs of negotiation, mediation and arbitration, including fees and expenses of any mediator, arbitrator, JAMS, or other persons independent of all parties acting with the consent of  the parties to facilitate settlement, shall be shared in equal measure by Beauty Planner, on the one hand, and RIMAN, INC. and any Related Parties involved on the other, except where applicable law requires that RIMAN, INC. bear any costs unique to arbitration (which RIMAN, INC. shall bear); and 2) The arbitrator or arbitral panel or, in  the case of provisional or equitable relief or to challenge an award that exceeds arbitral authority as described in this Section 16i, the court, shall award reasonable costs and attorneys’ fees to the person or entity that the arbitrator, arbitral panel, or court finds to be the prevailing party; provided, however, that if fees are sought under a statute or rule that sets a different standard for awarding fees or cots, then that statute or rule shall apply.

Although the Beauty Planner Agreement is made and entered into between Beauty Planner and RIMAN, INC., RIMAN, INC.’s affiliates, owners, members, managers and employees (“Related Parties”) are intended third-party beneficiaries of the Beauty Planner Agreement for purposes of the provisions of the Beauty Planner Agreement referring specifically to them, including this agreement to negotiate, mediate and arbitrate. The parties acknowledge that nothing contained herein is intended to create any involvement by, responsibility of, or liability for, the Related Parties with respect to any dealings between Beauty Planner and RIMAN, INC., and the parties further acknowledge that nothing contained herein shall be argued by either of them to constitute any waiver by the Related Parties of any defense which Related Parties may otherwise have concerning whether they can properly be made a party to any dispute between the other parties.

Any party may seek specific performance of this section, and any party may seek to compel each other party to comply with this Section by petition to any court of competent jurisdiction. For purposes of any provisional or equitable relief sought under this section, the parties consent to exclusive jurisdiction and venue in the courts of the State of California residing in the City of San Francisco, or the United States District Court for the Northern District of California, residing in San Francisco. The pendency of mediation or arbitration shall not preclude a party from seeking provisional remedies in aid of the arbitration from a court of appropriate jurisdiction, and the parties agree not to defend against any application for provisional relief on the ground that mediation or arbitration is pending.

Nothing in this Section shall preclude any party from seeking interim or provisional relief concerning the Dispute,   including a temporary restraining order, a preliminary injunction, or an order of attachment, either prior to or during negotiation, mediation or arbitration. In the event any portion of this Section 16i is found to be unenforceable, such portion shall be severable from the remainder of this Section 16i, which shall remain in full force and effect.

Any amendment by RIMAN, INC. to the dispute resolution agreement in this section 16i shall only take effect upon a Beauty Planner’s express agreement to such amendment. A Beauty Planner may indicate her or his agreement to such proposed amendment by following the instructions that will appear when logging in to the RIMAN, INC. corporate website or the Beauty Planner’s personal website. RIMAN, INC. may terminate the Beauty Planner Agreement of any Beauty Planner who does not agree to a proposed amendment to the dispute resolution agreement in section 16i within thirty (30) days after the effective date of the amendment. Any such amendment shall apply to all claims brought by RIMAN, INC. or the Beauty Planner on or after the effective date of the amendment, regardless of the date of occurrence or accrual of any facts underlying such claims.

Appendix A “Compensation Plan”

Appendix B “Glossary”

Appendix C “Code of Business Ethics”